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A
Anonymous
May 9, 2022
Question

MacOS Chrome Extension keeps opening endless login tabs

  • May 9, 2022
  • 23 replies
  • 3380 views

1Password for Mac 8.7.0 on Chrome 101.0.4951.54 (Official Build) (x86_64), latest extension

I cannot use the 1Password Chrome Extension as it keeps opening endless sign-in (login) Tabs. I had to force kill my browser and hack my way around to stop it from opening these new tabs. Also, before that I wasn't able to click anything when generating new passwords (the "suggest" prompt appeared but it wasn't clickable), and when generating a new password manually via the extension it didn't copy in order to paste.

I moved everything over from F-Secure as their password manager is becoming a weird mess of Norton-style security theatre and clickbait. But at the moment 1Password looks the same to me, despite paying for both. Whatever I do I have to click 5 times between dozens of options when all I want to do is to generate and save passwords and not use Chrome - but it looks like all password vendors beg users to please just use Chrome and leave them alone.

1Password Version: 8.7.0
Extension Version: Latest
OS Version: macOS 11.6.5 (20G527

23 replies

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steph_giles
steph_giles
1Password Employee
January 26, 2023

Hey @viking1978,

I'm sorry for the disruption, I can't guarantee a timeframe I'm afraid but I will add your case to the affected users. Can you give Joy's steps a try and let me know if you are then able to continue working in Chrome?

Let me know how you get on!

A
Anonymous
July 27, 2023

Is there any update on this ticket? This issue makes 1password close to useless as any adds or edits go into this loop. I have a hard time understanding how this isn't important as so many people use Chrome and Macs for both work and personal use. Your workaround is not helpful if you have multiple computers.

steph_giles
steph_giles
1Password Employee
July 28, 2023

Hey @lalsimmons,

I believe this issue has now been fixed so I'm sorry to hear you are still running into it. Can you send over a console log from your browser as well as a diagnostics report so our team can do some further investigation:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

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