Question

Mobile Safari Extension does no longer load after updating to app version 8.10.38

Forum|Forum|1 year ago
July 31, 2024
17 replies
463 views

Hi there,
after installing beta version 8.10.38, the Safari extension does no longer load when Safari has been force-quit. This might also happen when Safari is paused by iOS, but this of course harder to reproduce. However this problem does appear when force-quitting the app

Steps to reproduce:
1. Force-Quit Safari
2. Go to a webpage's login form you have stored a login item for
3. When tapping on the login field, the inline 1P menu is not displayed
4. Also going to the extension menu (puzzle icon) in the address bar and selecting on 1Password does not do anything
5. If you go to "Manage Extensions" and disable and re-enable 1Password, the extension does load again. But that is only until you force-quit Safari again.

Can anybody else reproduce this problem?

1Password Version: 8.10.38 (81038029)
Extension Version: 2.26.1
OS Version: iOS 17.5.1
Browser: Safari

iOS

Show previous replies

1P_Dave

1Password Employee

@theengine

Thank you for posting the Support ID. 🙂

-Dave

1P_Dave

1Password Employee

Hello everyone,

I'm sorry that 1Password for Safari isn't responding on your iPhone or iPad. Our developers are aware that some users are reporting an issue where 1Password for Safari has to be toggled off and then back on before it starts working again. While the team investigates, you can use iOS Password AutoFill to fill and save logins from 1Password instead of the web extension:

Use 1Password to save logins and sign in to apps and websites on your iPhone and iPad

Diagnostics reports would help the team to narrow down the issue and make sure that all relevant cases are being accounted for:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/147407/mobile-safari-extension-does-no-longer-load-after-updating-to-app-version-8-10-38#latest
Your forum username: username
Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

BKrnk

With the latest beta release the popup in Safari via Extensions is not loading (showing up)

Means after clicking the puzzle symbol and selection 1Password nothing happens.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

T

Tycho

I think the issue has been fixed in the latest 8.10.44 beta release? So far it hasn’t glitched yet on me… 🤞

1P_Dave

1Password Employee

Thank you for the reports. Our developers are working on a fix and hope to release it as soon as possible. For the time being, I recommend using Password AutoFill to save and fill your logins instead of the extension: Use 1Password to save logins and sign in to apps and websites on your iPhone and iPad

-Dave

ref: dev/core/core#31962

M

ManaburnerAuthor

With version 8.10.44 the problem is fixed for me