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Oct 26, 2026 2:34 PM UTC
Question

New Device Login Issue

Hi Team. I have a new iPhone and I tried logging in via the app two different ways without success.

 

iOS 27.0.1

1Password 8.12.42

 

Login Attempt #1:

  1. Email address is prepopulated.
  2. I enter my password.
  3. Error message: “1Password is offline. Check your internet connection or try again.”
  4. Multiple sign in attempts without success and the same message.

 

Login Attempt #2:

  1. On my new iPhone, I use Safari to login to my 1Password account.
  2. I use the blue button feature to open my iPhone app for sign in. Secret Key is prepopulated.
  3. I enter my password.
  4. Error message: “Unable to sign in. We weren’t able to sign in to you account. Maybe there’s a typo? Check your sign in details and try again.”
  5. Multiple sign in attempts without success and the same message.

 

My iOS and 1Password are updated. I’ve tried logging in via cellular and WiFi. Multiple iPhone restarts and app deletion and re-download attempts.

 

Can you please assist? Thank you in advance. 

This topic has been closed for replies.

5 replies

1P_Dave
1Password Employee
1Password Employee
Oct 26, 2026 8:11 PM UTC

Hello ​@backtonormal! 👋

I’m sorry that you’re running into issues when signing into 1Password on your iPhone. Are you able to log in to your 1Password account on 1Password.com (in the browser, not the app)?

If you’re unable to sign into 1Password.com in the browser on your iPhone, are you able to sign into 1Password.com in a browser on a desktop/laptop?

And do you currently have access to 1Password on any of your other devices? 

-Dave

Oct 27, 2026 3:33 PM UTC

Thank you for the quick response!

 

I am able to login on the browser of my iPhone. Additionally, I can access 1Password via the app on several other devices.

1P_Dave
1Password Employee
1Password Employee
Oct 27, 2026 4:49 PM UTC

​@backtonormal 

Thank you for the reply! Since you can sign into 1Password in the browser on your iPhone, could you try this alternate method to add your account to the 1Password app on iOS: 

  1. In your browser on your iPhone, sign in to your account on 1Password.com.
  2. Tap on your name in the top right and choose Set up another device.
  3. Choose "Use your account on 1Password for iOS” and allow your browser to open 1Password. You'll see your account details in the app.
  4. Enter your 1Password account password and choose Sign In.

If that still doesn’t work then I'd like to ask you to create and share a 1Password diagnostics report from your iOS device:

Send a diagnostics report (iOS)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

You should receive an automated reply with a Support ID number.  Please post that number here.  Thanks very much!

-Dave