Question
New Device Login Issue
Hi Team. I have a new iPhone and I tried logging in via the app two different ways without success.
iOS 27.0.1
1Password 8.12.42
Login Attempt #1:
- Email address is prepopulated.
- I enter my password.
- Error message: “1Password is offline. Check your internet connection or try again.”
- Multiple sign in attempts without success and the same message.
Login Attempt #2:
- On my new iPhone, I use Safari to login to my 1Password account.
- I use the blue button feature to open my iPhone app for sign in. Secret Key is prepopulated.
- I enter my password.
- Error message: “Unable to sign in. We weren’t able to sign in to you account. Maybe there’s a typo? Check your sign in details and try again.”
- Multiple sign in attempts without success and the same message.
My iOS and 1Password are updated. I’ve tried logging in via cellular and WiFi. Multiple iPhone restarts and app deletion and re-download attempts.
Can you please assist? Thank you in advance.
