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193 replies

January 8, 2025

@HRD Yes this is quite possible. I re-enabled the extension and did get one of the emails but subsequent opens of Safari no longer seem to produce the emails or other behaviors. I will keep an eye on it.

1Password Employee
January 8, 2025

@krusnof

I'm sorry for the communication confusion. The team and I have now merged multiple threads together to keep the conversation in one place and to make sure that everyone affected sees updates on the situation going forward. If I've missed any threads that should be merged into this one, then let me know.

You can see the latest update that https://1password.community/discussion/comment/723000/#Comment_723000; let me know if you have any questions after taking a look.


@HRD, @Mirv

Thank you for your reply. I appreciate the details you've shared here. I've passed it along to our development team. 🙂

-Evon

January 8, 2025

Just commenting that the new 18.3/15.3 Beta 2 doesn't resolve the issue. While I do get less frequent popups, it is still occurring on beta 2.

January 8, 2025

Hi @Mirv Yep, I may have spoken too soon - the bug is back but with less frequency

January 8, 2025

@HRD @tezgno I’ve only gotten one of those emails today, probably just after I re-enabled the extension on my iPad. So it’s looking good from here so far.

January 8, 2025

@Mirv Noted. I going to let this play out for a day or so but agreed, the emails are less frequent now.

January 8, 2025

It's definitely less frequent, at least on my 15.3 beta 2, but appears to be around the same on iOS 18.3 beta 2. The thing that I have noticed is different is where before when I would get emails and plugin restarts while in browser, now it appears as though it happens returning from idle or app closure. So less aggressive than beta 1.

T_Will
January 9, 2025

Good to know this issue isn’t just me lol.

January 9, 2025

Hello team,

I've been using 1Password for 5+ years and it used to work seamlessly all these years. In recent months it is nothing but a mess. I'm facing many issues with all my devices which I'll list below:

Safari on MacOS
- Randomly opens 2 tabs with welcome screen
- Takes several tries to actually trigger the signin (fingerprint) process.
- Even after authentication, it takes considerable time to load the passwords. Before it was near-instant.
- Sometimes the extension shows "Open 1Password", nothing happens if we click on it.

iOS
- Randomly opens tabs
- The emails! Every time I open Safari and enter a website, I get "New 1Password sign-in alert" email

As I see 1Password isn't following the mantra of "it just works" now. It has become so annoying and time consuming.

I would kindly ask you to reverse recent updates if needed, it maybe due to new sign in processes.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

January 9, 2025

Just saw an update to the safari extension go live just now, 8.10.58 (Test Flight). It makes no mention of a resolution for this, but installing it now to see if I have a resolution.