Not Filling Passwords using Keyboard

Hey David_FRO6,

I also use Xiaomi. I use Redmi Note 11 and after the setting, now it is working perfectly.

Hello @anzilone, @David_FR06, @jsalh, @Daseka, @palmen, @rivasyafri, apologies for our delay in response!

As a few have noted, if you're using a Xiaomi device, you may need to turn Display pop-up windows on. You can enable that setting with these steps:
1. Open your device settings.
1. Tap Apps > Manage apps > 1Password 8 > Other permissions.
1. Tap "Display pop-up windows while running in the background" on.

Jsalh, you noted that filling is working in your browser but not with apps. I tested RBC and Synology Drive. With RBC I found the same issue and have reported it to the team. With Synology Drive, I could fill as expected. You can try updating to the current version of 1Password 8 for Android to see if this issue continues for you.

There were a few different Open VPNs available in Google Play. Could you specify which along with any other apps where you've seen this behavior? I'd be happy to test them and pass any issues along to the developers.

Daseka, are you seeing a similar issue to Jsalh where filling works in your browser but not with the apps you use? Could you share any additional details about the filling behavior you see?

Thanks again.

Thanks for looking into this .. here some of the info you requested:

Version Information:
Hardware: Surface Duo 2
OS Version: Android 11 (2022.519.47) with August Updates applied
Keyboard : Microsoft SwiftKey Beta
1Password Version: 8.9.2 Beta (nothing new comes up when I do Check for Updates)

1Password Info:

These are all the permissions settings available for 1Password

There is no other place where I can find a “Display pop-up windows while running in the background” setting or similar in nature. There is “Display Over Other Apps” settings – but 1Password is not even an option to enable or disable in the list of apps

So Apps that don't work at all :
* The VPN is OpenVPN version 3.3.0 (8367)
* RBC
* Coast Capital (Credit Union)
* FLO (EV APP)

Apps/Sites that work partially:

-For Synology Web Interface it worked before for both username and password fields, now it appears to be only working for the password field (username has an icon):

-Same behavior for the Capital One app – username field – it doesn’t pop up when in the username field, and when you fill the password field it will leave the username field blank.

Overall for some apps it works normally, others it only works with the password field, and then for some - it doesn't trigger at all.

Additional Update...

So the OpenVPN doesn't work at all (it doesn't trigger 1Password)

But other apps that appear not to work (in particular RBC) ... start to work after I use the "Link To Windows" feature and open up the Phone Link app on by desktop -- RBC will start to work on the phone.. it will continue to work even after I have disabled the Phone Link connection. However, when I close the app (not hide it but actually close it) - and then open the app - 1Password doesn't trigger. Now, if I rinse and repeat - enable the link and make the connection on the desktop .. RBC app works as expected until I have closed the app again.

Another workaround (with some of the apps) but not with OpenVPN - is on the Surface Duo 2 - if I span the app across both screens - 1Password triggers. Move it back to any single screen, folded or open - 1Password doesn't trigger.

Hello @jsalh, thanks very much for sharing this information.

I haven't used Link to Windows before so I got that set up and did a bit of testing. With some poking around I was able to replicate the behavior you saw with the RBC app. Very strange and I'd say it merits more investigation. Thanks for letting us know about this!

I tested OpenVPN, Coastal Capital, Capital One, FLO and Synology. I was able to reproduce the experience you described with all except the Capital One app where I could fill both fields from either field. You can check for updates to the Capitol One app and see if there's any difference with the production version of SwiftKey. I've reported the rest to the team.

There is no other place where I can find a “Display pop-up windows while running in the background”

This setting is specific to Xiaomi devices so with your Duo this won't apply. Sorry for not clarifying that earlier in the conversation!

ref: dev/core/core#16229

Hey @1P_Timothy thanks for looking into this.

I have checked for updates all day .. and nothing new as come down for 1Password Beta (v8.9.3) or Capital One (v8.3.0)... still having issues where it doesn't trigger on the UserName field. The behavior is the same with both Microsoft Swiftkey keyboards (Beta and production).

For the Capital One app - I did disable biometric login and removed the "linked" app from the 1Password entry... but made no difference.

Thanks for that information @jsalh. It looks like this issue might be unique to the Canadian version of Capital One (which I should've guessed as you also mentioned RBC). I just downloaded Capital One Canada and I see the same behavior you mentioned. I've gone ahead and reported it to the development team.

@1P_Timothy Sorry about that.. never crossed my mind to mention that. At least you were able to figure it out and replicate the issue... and looking forward to fixes soon.

@jsalh, thanks for reporting this in the first place!

@1P_Timothy @ag_audrey just wondering what the status is on a fix coming down the pipeline?