Not Filling Passwords using Keyboard

Hello 1Password team :)
I'm new to 1Password but have spent hours trying to get autofill to work on my Android without success :(
I've been through 'Getting Started' and other tutorials and searched community posts to no avail.
1Password works fine on my Windows PC with Chrome.
However it's a different story on my Samsung S8 running Android V9
Samsung keyboard (also tried Microsoft Swift Keyboard)
Chrome browser V112.0.5615.135 (latest version)
1PW App V8.10.4
I've installed the Android App and linked it to my account. I can see all my saved items.
In 1P settings, I've got "Autofill" and "Show filling suggestions" ON, "Show filling suggestions from".. myaccount selected and "Display Autofill prompts Below the fields they relate to" selected.
But if I navigate to one of my saved pages and select the Username or Password fields I do not see the 1P dropdown box or anything on the top of the keyboard to allow me to select saved credentials.
Any help or suggestions appreciated.
Regards

Same issue here - 1password not triggered in Chrome on some sites.
One is Steam for example - when I select password field, it gets triggered. Username not triggered.

Note that Google password manager gets triggered (shows key icon on top of keyboard).

This is really not usable.

Galaxy S21 Ultra with one ui 5.1, SwiftKey keyboard 9.10.10.6, 1password 8.10.5-10-BETA

Hi @Andy0691, thanks for writing in.

You mentioned you're using an Android 9 device and Chrome. We've heard some reports of inconsistent filling behavior in some Chromium browsers on Android 9 devices. From our investigation this is due to the fact that Chrome and some other browsers don't seem to be starting the Autofill service once stopped, and Android 9 is aggressively shutting down 1Password.

Disabling battery and data saving features for 1Password can help. Alternatively you should see more consistent behavior in browsers like DuckDuckGo or Firefox.

Hi @Vindex, it sounds like you might be seeing some site specific issues.

I encounter the same filling behavior on the Steam site in Chrome. I've gone ahead and shared that with the team so we can look into solutions from our end. Have you noticed any other sites with similar issues?

Thanks again!

Some other examples
https://inside.benefit-plus.eu - username is not recognized, only password gets filled
https://store.steampowered.com/login/ - this one is not even recognized even though url is set to this for login entry

Hi ag_timothy, thank you for your response.
I have turned off all battery saving features. And I have set 1Password to "Allow background data usage" and "Allow app while Data saver on". In any case, I have set Data Saver off globally.
However, these steps have not helped.
You said, "From our investigation this is due to the fact that Chrome and some other browsers don't seem to be starting the Autofill service once stopped, and Android 9 is aggressively shutting down 1Password"
Does this effectively mean that 1Password will not run satisfactorily on Android 9 devices?
And it's not possible to force the Chrome Autofill service to run?

I am currently on the 2 weeks free trial, so I will have to cancel my subscription if the software will not run on my mobile device - that is disappointing as I am very happy with the 1Password Windows-11 Chrome extension.
If 1Password will not run on Android 9 devices, this should be clearly flagged in the software description so that we don't waste a great deal of time (and potentially money) finding out for ourselves.
Do you expect this issue to be fixed in the near future?

Regards

Hi @Andy0691, thanks for following up with me.

I'm sorry to hear those changes did not help. As mentioned this issue seems to be caused by a combination of the Android 9 system with some Chromium browsers. We have filed an issue with the Chromium team to address this while we investigate any potential changes with 1Password that may help. I do not have any specifics to share as to when that might be addressed. Filling in apps should work as expected and using browsers such as Firefox or DuckDuckGo should allow you to fill in websites.

That being said, I certainly understand the importance of using a preferred browser. My apologies for any inconvinience here. Another option to try is to check if your device has a "Keep Open" setting. You can try these steps:
1. Open 1Password.
2. Open your device's Recents menu (square button or |||).
3. Tap the 1Password icon above the 1Password window.
4. If available, tap "Keep open"

If there's anything we can help with, just let us know.

@Vindex, thanks for sharing those.

On the Steam and Benefit Plus site I can fill a password from the password field but I do not get a response in the username field. I've gone ahead and shared this with the team here.

https://store.steampowered.com/login/ - this one is not even recognized even though url is set to this for login entry

Just to confirm, if you tap the password field do you see an "Open 1Password" prompt or no prompt at all?

Thanks again!

@1P_Tommy Only password field triggers 1password on keyboard. See https://imgur.com/a/FHIXQQj.

Thanks for following up @vindex.

As mentioned, I'm seeing the same behavior and have shared that with the team here. Currently, you can enter your username manually, copy and paste from 1Password or use split screen mode to drag and drop your credentials. My apologies for any inconvinience.

Let us know if there's anything we can help with!

Oh, wow, @1P_Timothy, that's a neat trick with split screen, very elegant. Thanks!

You're very welcome! Let us know if there's anything else we can help with.