Question

Offline Items? How do I remove/remediate them?

Forum|Forum|3 years ago
June 15, 2023
119 replies
16365 views

I'm on 1Password for Windows 8.10.8 (81008024) and I'm seeing a new section "Offline Items" and a Cloud with a cross through it...

The Windows app says "Sync offline items".

The extension says "Finish signing in".

The items in the Offline Items however seem to be old deleted items? When right clicking multiple, the only options are:

When right clicking a single item:

So what am I supposed to with them?

The log is littered with

... INFO 2023-06-15T07:23:44.160 tokio-runtime-worker(ThreadId(7)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024 INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:361] Extension connecting. INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:363] Extension connection accepted. INFO 2023-06-15T07:24:43.850 tokio-runtime-worker(ThreadId(14)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024 WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item. WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item. WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item. WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item. ...

Regards,
Jake

1Password Version: 8.10.8
Extension Version: 2.11.0
OS Version: Windows
Browser:_ Chrome

Betas

Show previous replies

1P_Dave

1Password Employee

@LouieLou

I'm sorry that you're also seeing the issue. As a start, please try the instructions in our guide: What to do if you see a message about offline items — 1Password Community

If that doesn't work then please follow the instructions at the end of that guide to send a diagnostics report to the team so that they can help you directly. 🙂

-Dave

A

Anonymous

@1P_Dave Someone from your team reached out and provided instructions on how to resolve, and it now works! :)

1P_Tommy

1Password Employee

Sounds great @LouieLou

A

Anonymous

Add me to the list of people bothered by this bug. I have one item in the "Items with Offline Changes" list and I can't do anything with it. Clicking it, the app bounces quickly forth to an empty item view and then back to the list. I can't delete the item.

The 1Password on iOS screen is littered with errors about this one item all the time. Several instances of this ridiculous error follow every interaction I perform in 1Password on iOS:

If I could only ignore the warning, it wouldn't be a problem, but the only action that can be performed is to "View Offline Items".

Please fix this horrendous bug. This is the absolute worst experience I've had with any version of 1Password since I first purchased the app some 13 years ago.

1P_Dave

1Password Employee

@asbjornu

I'm sorry for the frustration. If you send a diagnostics report in to the team they'll be able to reply with step-by-step instructions on how to get everything working again:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/comment/698906/#Comment_698906
Your forum username: Asbjornu
Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

A

Anonymous

@1P_Dave, I would have sent a diagnostics report, but that required me to install Mail.app for some reason, which wouldn't initialize because it didn't recognize the e-mail accounts already added in iCloud, so I couldn't get past the "Add e-mail account" screen to start using the app. I'm using Spark for e-mail, not Mail.app and don't understand why you require Mail.app to be installed. Either way, because of the Mail.app requirement, I am unable to send diagnostics reports.

That being said, I was able to delete the offline item by logging out and back into my 1Password family account. I don't think this can be accepted as a "solution" to the problem though – it's merely a workaround.

1P_Dave

1Password Employee

@asbjornu

Thanks for the reply. The underlying causes of the issue have been resolved in the latest versions of the 1Password app and you shouldn't run into the same issue again.

I'll pass along your feedback regarding the diagnostics report along to the team, I'm sorry for the frustration. If anyone else does still see offline items then please see our guide here: What to do if you see a message about offline items — 1Password Community

-Dave

ref: PB-36592420

A

Anonymous

@1P_Dave

the issue have been resolved in the latest versions of the 1Password app
It isn't. I just reproduced that on 1Password for Mac 8.10.20 (81020036)
Steps done:
1) move item to another vault
2) press Undo once appeared
Item is now offline and can't delete that, error: "Offline item: Permission error"

1P_Dave

1Password Employee

@IGHOR

I'm sorry that you're seeing an offline item after moving that item. It looks like since my last comment on November 2nd, we've received another report of similar behaviour from another person. Are you able to reproduce the issue using another item?

For the item that went offline after being moved: does it have an attachment? Or have you attempted to add an attachment to that item recently?

-Dave

ref: dev/core/core#25730

A

Anonymous

@1P_Dave, no it doesn't have attachment.
No attachment actions were done this time.
Also, this annoyance isn't new to me, it's happened before, and I had to reset everything to fix it.
Last time, I think the reason was different.
Just let us delete any offline items, regardless of why they appear.
Fix this finally please.

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Sending Diagnostics Reports (iOS)

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