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June 15, 2023
Question

Offline Items? How do I remove/remediate them?

  • June 15, 2023
  • 119 replies
  • 16365 views

I'm on 1Password for Windows 8.10.8 (81008024) and I'm seeing a new section "Offline Items" and a Cloud with a cross through it...

The Windows app says "Sync offline items".

The extension says "Finish signing in".

The items in the Offline Items however seem to be old deleted items? When right clicking multiple, the only options are:

When right clicking a single item:

So what am I supposed to with them?

The log is littered with


...
INFO 2023-06-15T07:23:44.160 tokio-runtime-worker(ThreadId(7)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024
INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:361] Extension connecting.
INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:363] Extension connection accepted.
INFO 2023-06-15T07:24:43.850 tokio-runtime-worker(ThreadId(14)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
...

Regards,
Jake


1Password Version: 8.10.8
Extension Version: 2.11.0
OS Version: Windows
Browser:_ Chrome

119 replies

1P_Dave
1Password Employee
December 4, 2023

@IGHOR

I'm sorry for the frustration. So that we can help you resolve the issue, and learn more to prevent it from happening in the future, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

December 4, 2023

@1P_Dave done. I wish you can fix that permanently. Adding a delete button that just removing offline items would be perfect.

1P_Dave
1Password Employee
December 5, 2023

@IGHOR

Thank you for sending in the diagnostics report. One of my colleagues will send you a reply via email as soon as they've finished reviewing the report. Please continue the conversation there.

-Dave

ref: HHW-42538-829

December 25, 2023

@1P_Dave done!

For your reference, this is your support ID:
[#HVX-19116-379]

1P_Tommy
1Password Employee
December 28, 2023

@rizzkazz

Thank you. Also, check your email when you can. We're awaiting a reply when you have the chance. 🙂

ref: HVX-19116-379

February 18, 2024

Same situation.Just 1 or 2. Will reference this.

SamerY1P
1Password Employee
February 21, 2024

Hi @seinnichts,

If you're seeing offline items within the 1Password app on one of your devices, I'd like you to follow the steps listed in this support guide in order to try and resolve the offline items:

If you run into any trouble, please follow the instructions at the end of that guide to send a diagnostics report to the team so that they can help you directly.

March 3, 2024

Never mind

zaid_alian
1Password Employee
March 5, 2024

Welcome to the 1Password community @flusherd !

Be sure to let me know if you're still running into any trouble with an offline items error or any other issues with 1Password.

-Zaid

Tibimac
April 12, 2024

I also have this problem currently but when I touch the button "Show offline items", the list is empty so I think the error is wrong. Moreover the error pop-in is displayed 4 times at once, stacked on top of each other, each time I'm doing an action.
Very annoying !