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June 15, 2023
Question

Offline Items? How do I remove/remediate them?

  • June 15, 2023
  • 119 replies
  • 16365 views

I'm on 1Password for Windows 8.10.8 (81008024) and I'm seeing a new section "Offline Items" and a Cloud with a cross through it...

The Windows app says "Sync offline items".

The extension says "Finish signing in".

The items in the Offline Items however seem to be old deleted items? When right clicking multiple, the only options are:

When right clicking a single item:

So what am I supposed to with them?

The log is littered with


...
INFO 2023-06-15T07:23:44.160 tokio-runtime-worker(ThreadId(7)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024
INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:361] Extension connecting.
INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:363] Extension connection accepted.
INFO 2023-06-15T07:24:43.850 tokio-runtime-worker(ThreadId(14)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
...

Regards,
Jake


1Password Version: 8.10.8
Extension Version: 2.11.0
OS Version: Windows
Browser:_ Chrome

119 replies

1P_Dave
1Password Employee
April 12, 2024

@Tibimac

I'm sorry that you're seeing an offline items message. I'd like to ask you to create a diagnostics report from your device:

Sending Diagnostics Reports

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

kathym
May 29, 2024

Hi there, I am also experiencing this. I send my diagnostics file.
"Your support ticket ID is CRR-43757-249"

In my case it is 56 items.
But not all deleted ones.

Thanks in advance!

Kathy

1P_Dave
1Password Employee
May 30, 2024

@kathym

Thank you for posting the Support ID, I see that my colleague has already sent you some steps to follow to resolve the situation. Please continue the conversation over email with the team. 🙂

-Dave

ref: CRR-43757-249

kathym
June 3, 2024

I got some very clear instructions, followed them and everything is resolved. Thanks team.

1P_Dave
1Password Employee
June 3, 2024

@kathym

I'm happy that the team was able to help. 🙂

-Dave

August 20, 2024

@1P_Dave

Your support ticket ID is YND-79541-812.

1P_Tommy
1Password Employee
August 20, 2024

Thanks @ergec

It looks like the team has already emailed you back. If you need continued assistance please let us know by continuing the email conversation.

ref: YND-79541-812

December 28, 2024

Had the same problem but I’ve just solved it by logging out and in again on my iPad…

1P_Dave
1Password Employee
January 8, 2025

@Ahoerner

I'm glad that you were able to resolve the issue on your iPad. 🙂

-Dave