Offline Items? How do I remove/remediate them?

@Authority

Thank you for posting the Support ID. I see that the team has already sent you a response and I recommend that you continue the discussion over email.

-Dave

ref: TPH-22733-922

Here’s another support ID: [#QHJ-12575-896]

I’ve successfully cleaned up a dozen items by going to the web, looking for each, and hitting restore, which immediately removed the item from the Mac app. However, I still have one item that did not exist on the deleted items on the web, so I can’t get rid of it.

I had many items on the deleted items list on the web. Many of them are quite old and have been deleted from the app a long time ago, so they somehow failed to be deleted. Another group is a “bug” (in my opinion) where moving items from one folder to another one will (or did in the past?) create completely new records on the new folder and then delete the old items from the original folder. I consider this a bug because I had some of those items linked with others, and by moving the records, the links got broken. (e.g., WiFi items where the 2.4G and 5G SSID were linked with each other, or regular password records for test accounts on an internal development service that were linked with each other so I could easily set them to ignore the fact the password is the same for all those test accounts).

@1P_Dave , @1P_Tommy, I've submitted a email to support+forum but haven't heard back from bitbot.
It's a business account.

Regards,
Jake

fyi

for the case

1Password for Linux 8.10.8 (81008024)
offline items appear ONLY in linux desktop app
can't delete, move or reassign the offline items -- either locally, or in online portal

and

willing to lose/delete the displayed offline items

a forced-resync

open and unlock the 1password desktop app
click your account or collection at the top of the sidebar and choose "Manage Accounts"
click on the account you want out to sign out of
in the new window that appears click the three-dot menu in the top-right of the window
click SignOut and follow the on-screen instructions
sign back in

solved the problem (here; YMMV)

after re-sign-in, offline items are no longer listed in app

it's unclear why 1Password does not re-sync without this forced procedure

make sure you have your 1Pass signin/account credentials beforehand

Yes the same sign out and back in was used to clear them in my scenario too on Windows.

This will erase the items that cannot be synced.

I also have one offline item. I can't restore, and can't delete.
It's an item I deleted a while back, so I don't really need to keep it, I just want to delete it.

I tried to drag and drop it into the Recently Deleted folder, but that doesn't work either.

@davipt

Thank you for posting the Support ID. I see that my colleague sent you a reply, please continue the conversation there.

@ShadowXVII

It sounds like you were able to resolve the issue, let me know if you're still seeing any problems.

-Dave

ref: QHJ-12575-896

@vishae

If you don’t need to keep any information in the deleted item then you can sign out and then sign back in to the 1Password app to clear the item and resolve the issue. Follow these steps:

1. Confirm that you see all of your items in a correct state when you log in to your 1Password account on 1Password.com (in the browser, not the app).
2. Make sure that you download and save your Emergency Kit
3. Open and unlock the 1Password app.
4. Click your account or collection at the top of the sidebar and choose Manage Accounts.
5. Find the account you want to sign out of and click the three-dot menu > Sign Out.
6. Add your account back to the app.

Warning: If you do need to keep information currently saved in the offline item, or you don’t see all of your items on 1Password.com, then do not follow these steps and please post in this thread so that we can help further. The process described above will permanently purge the offline items and should only be used if you don't want to keep the offline items.

We're working to improve this process in the future.

-Dave

@1P_Dave That seems to do the trick, thanks for that!

@vishae

I'm happy to hear that the steps resolved the situation for you. 🙂

-Dave