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June 15, 2023
Question

Offline Items? How do I remove/remediate them?

  • June 15, 2023
  • 119 replies
  • 16365 views

I'm on 1Password for Windows 8.10.8 (81008024) and I'm seeing a new section "Offline Items" and a Cloud with a cross through it...

The Windows app says "Sync offline items".

The extension says "Finish signing in".

The items in the Offline Items however seem to be old deleted items? When right clicking multiple, the only options are:

When right clicking a single item:

So what am I supposed to with them?

The log is littered with


...
INFO 2023-06-15T07:23:44.160 tokio-runtime-worker(ThreadId(7)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024
INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:361] Extension connecting.
INFO 2023-06-15T07:23:47.346 tokio-runtime-worker(ThreadId(3)) [1P:native-messaging\op-native-core-integration\src\lib.rs:363] Extension connection accepted.
INFO 2023-06-15T07:24:43.850 tokio-runtime-worker(ThreadId(14)) [status:op-app\src\app\backend\updater.rs:250] No Beta updates found for 81008024
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
WARN 2023-06-15T07:26:38.195 invocation_loop(ThreadId(24)) [1P:op-app\src\app\backend\item_action.rs:1177] Tried to delete an already deleted item.
...

Regards,
Jake


1Password Version: 8.10.8
Extension Version: 2.11.0
OS Version: Windows
Browser:_ Chrome

119 replies

June 21, 2023

I've also submitted a diagnostic report for this. I have 2 offline items that are old items. [#SUR-35773-647]

1P_Dave
1Password Employee
June 21, 2023

@ebj075

Thank you for posting the Support ID. Once the team has reviewed your diagnostics report, you'll receive a reply as soon as possible.

-Dave

ref: SUR-35773-647

SirSpidey
June 24, 2023

I have the same issue. Sent my diags to mailto:support+forum@1password.com.
Support ID: [#NUL-67154-737]

Thanks

June 26, 2023

I am also having this issue with 4 offline items. I have submitted my .1pdiagnostics file to mailto:support+forum@1password.com and my support ID is [#JVS-64471-985].

I also have a family account if that matters.

Thanks!

1P_Dave
1Password Employee
June 26, 2023

@SirSpidey and @DarrinH

Thank you for sending in the diagnostics reports. The team is reviewing the reports and you'll both receive a reply as soon as possible. Thank you for your patience.

-Dave

ref: NUL-67154-737
ref: JVS-64471-985

tomstock
June 26, 2023

I've also submitted a diagnostics report: [#LPT-55363-787]

June 27, 2023

FYI I'm having the same problem. I submitted a diagnostics report via email from [EMAIL REMOVED] (subject: Offline items problem
, sent Tue June 27, 13:14 PDT ) however I haven't received a response from the support bot. I will post the support id when I get it.

[Removed the email address for your privacy -Moderator]

June 27, 2023

I'm just now submitting a diagnostics report.

June 27, 2023

Almost 4 hours later and I still haven't received an acknowledgement from the support bot. :-(

June 29, 2023

Looks like my support email got routed to business support: [1Password] Offline items problem - Your Support Ticket Number is 149133