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February 20, 2023
Question

Offline message in all iOS devices today

  • February 20, 2023
  • 23 replies
  • 2304 views

Previously there was no trouble in syncing my family iOS devices. Is the sync service down? I have asked for support via email, but haven't even got a confirmation of the enquiry. Nothing on the sire mentions any service interruption.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

23 replies

February 28, 2023

Same issue here. Just seeing this thread. My support ticket ID is [#WNF-24434-979]

GreyM1P
1Password Employee
1Password Employee
February 28, 2023

@Bowden

Thank you! We've replied to you today, so we'll carry on the conversation by email with you. :)

March 3, 2023

Hello! Running into the same issue on my iPhone for some reason. Thanks!

1P_Tommy
1Password Employee
1Password Employee
March 3, 2023

@jonskyywalker

Have you emailed us? If not, please do so.

  1. Open 1Password.
  2. Press command and comma. The 1Password preferences will open.
  3. Tap Advanced.
  4. Click Send Diagnostics.
  5. Click Reveal to locate the report in your downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

1P_Tommy
1Password Employee
1Password Employee
March 3, 2023

@jonskyywalker

We received that report. We'll be with you as soon as possible.

ref: JVL-63195-498

March 7, 2023

Hello there!
Same issue here. My support ticket number is 115808

Thank you in advance!

1P_Dave
1Password Employee
1Password Employee
March 7, 2023

@minimalart

Thank you for posting the Support ID. One of my colleagues will review your report and send you a reply as soon as possible.

-Dave

ref: Zendesk-115808

March 7, 2023

Thank you Dave!

1P_Dave
1Password Employee
1Password Employee
March 7, 2023

Thank you!

-Dave

March 8, 2023

Hi Dave,

I just wanted to drop you a quick note to let you know that the issue we were having seems to be solved now. Thanks so much for your help with it. I really appreciate it!

Best regards,
Max