Offline message in all iOS devices today

@minimalart

I'm happy to hear that everything is working now. If you need any help in the future then please don't hesitate to reach out again. 🙂

-Dave

Is it possible to share the solve to this issue or do you still require customers to run a diagnostic report @1P_Dave ?

I’m experiencing the issue 😕

@Harv0x

The offline message itself just indicates that the 1Password app on your device isn't able to connect to your account on 1Password.com. This can occur for a variety of reasons. I definitely suggest sending in a diagnostics report so that we can troubleshoot why the connection isn't working on your device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/682783/#Comment_682783
• Your forum username: Harv0x
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave