Opening 1Password in Chrome is very slow

@hoium04 and @yenhai

Thank you for sending in the diagnostics reports. I see that my colleagues have sent you both an email with some follow-up questions, please continue the conversation there.

-Dave

ref: GCL-64352-233
ref: WIP-78635-644

I am having the same issue. I sent the email as well but did not receive a auto response.

@1P_Dave ARU-15846-426.

@crackingtoast

Thank you for posting the Support ID, one of my colleagues will reach out to you soon via email.

-Dave

ref: ARU-15846-426

@1P_Dave , I've got a ticket open about this, as well: WTL-25152-821

I've located the ticket, thank you for sharing, @spieg16. Please continue the conversation there. 🙂

-Evon

ref: WTL-25152-821

I sent my response also.

The issue I'm seeing now is a "very slow" response, not a "no response".
The first time I open a window, it takes maybe 10 seconds for 1Password dialog to open, in response to clicking the extension icon in the toolbar.
Subsequent clicks "only" take 4 or 5 seconds..

This is very painful!!

I don't think it is the fault of 1Password. I have a Workona account, that also has a service worker, and it also has the same issue.

Google broke Chrome, or, changed the behaviour in unexpected ways.

Im seeing the same behaviour as @kutenai but in Edge. Has been like this for a while.

I'm having the same issue. Has been happening for the past couple of weeks. It's infuriating when it won't respond after years of seamless integration. I have removed my chrome profile and just installed 1password and it stills messes up. Just moved to Edge because I got so fed up. Seems to be working ok in Edge.

Hello, @ajahn. Thank you for writing in. I'm sorry about the issue you encountered with 1Password in Chrome. If the problem arises in the future, I’d like to request that you send me some information to mailto:support+forum@1Password.com. With your email, please include the following:

• A link to this thread: https://1password.community/discussion/149346
• Your forum username: ajahn
• A diagnostics report from the 1Password desktop app and the 1Password extension:
• First, please recreate the issue you are experiencing.
• Generate a diagnostic report from the 1Password app and the 1Password extension using the steps here -> https://support.1password.com/diagnostics/
• Attach both files to your email.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

-Evon