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January 27, 2024
Question

Opening Safari causes email every time: "New 1Password sign-in from Safari extension"

  • January 27, 2024
  • 34 replies
  • 4814 views

For the last couple of days, I've been getting emails with the above subject multiple times. I've gotten 6 of them today. It seems that whenever I open Safari on my iPhone this happens. I think it started happening after the new iOS 1Password beta 8.10.26 came in via TestFlight. Not sure if this indicates a problem or not, but it would be nice to stop the emails since they are not too useful.


1Password Version: 81026001 beta channel
Extension Version: ?
OS Version: iOS 17.4
Browser: Safari

34 replies

February 1, 2024

Similar situation here. I’ve noticed it since January 29. I have two accounts and my work account is protected by Duo 2FA. I’m constantly getting Duo auth prompts when I open Safari throughout the day (sometimes just minutes between them). Most of the time, I get the “new sign in” email notifications whenever the Duo auth is requested.

iOS 17.3 public release
1Password 8.10.24

1P_Tommy
1Password Employee
February 1, 2024

Thanks for the reports folks. I've made note of them with the team.

ref: dev/core/core#10342

khoi
February 2, 2024

I've been experiencing this issue since about the start of January as well. I'm on the latest iOS and iOS 17.4 public beta releases.

khoi
February 2, 2024

BTW it took me a while to realize that these email notifications were actually talking about the Safari extension on iOS. It would be great if the email template for this was more specific about the relevant platform and even the device, if possible.

1P_Dave
1Password Employee
February 2, 2024

@khoi

I've passed your report along to the team as well, I'm sorry for the confusion.

It would be great if the email template for this was more specific about the relevant platform and even the device, if possible.

That's a great suggestion. While I can't make any promises, I've filed a feature request internally on your behalf. 🙂

-Dave

ref: dev/core/core#10342
ref: PB-38123059

m1chael
February 2, 2024

Also happening to me.

  • iOS 17.4 beta (21E5184k)
  • 1Password 8.10.24
1Password Employee
February 3, 2024

Thanks @m1chael - I've passed your report to the team.

MCKLMT
February 3, 2024

Also happening to me. Very annoying issue.
* iOS 17.4 beta (21E5184k)
* 1Password 8.10.24

Don't hesitate to tell me if I can help to solve this bug.

accordionmelody
February 4, 2024
AK63
February 4, 2024

Same here:
* iPadOS 17.4 bèta (iPad 9th gen.)
* iOS 17.3 (iPhone 15 Pro Max)
* 1Password 8.10.24