Passkey crashes PayPal app

Hello @gmpalter! 👋

I'm sorry that you're running into trouble when saving passkeys on iOS. While 1Password is ready to support passkey authentication in iOS native apps, we are aware of an issue on iOS 17 that impacts users from being able to save and use passkeys to sign in.

We are working with our partners at Apple to find a resolution to this issue. You can continue to create and sign in using passkeys, with 1Password, in the Safari app.

BTW, when I saved the passkey, 1Password changed the name of my login item from "PayPal" to "paypal.com". Is this intentional?

Our developers are aware of this issue and hope to release a fix as soon as possible. I've added your report to the internal work item open here on our end.

-Dave

ref: dev/core/core#23706
ref: dev/core/core#23918

+1
Paypal doesn't recognise passkey support on Safari 16.6 on macOS 13.5.2. Trying to add a passkey on the iOS app using 1Password causes a crash back to the home screen. 1Password has saved the passkey, but PayPal knows nothing about it (revisiting PayPal's "Manage Passkeys" still shows no passkey set).

Can confirm. I’m happy to read that the issues I encountered are already known and will be addressed!

@chrisminett and @Damnatus

Thank you for the reports, I've forwarded them to our development team.

-Dave

Hi, any news?
Same problem with PayPal here.
Thanks.

Hi @SchmidSP,

We're continuing to work with our partners at Apple to work on a fix for this in iOS 17 but we don't have any information or timeframes to share. I would recommend, however, to keep iOS updated on your iOS device so you're the first to receive this fix in a future version of iOS: Update your iPhone or iPad – Apple Support.

As Dave mentioned above, saving passkeys for PayPal on iOS works in Safari and you can then use the passkey to sign in to the PayPal app on iOS :)

“As Dave mentioned above, saving passkeys for PayPal on iOS works in Safari and you can then use the passkey to sign in to the PayPal app on iOS :)”

Hi. You cannot use the passkey to sign into the PayPal app, as it crashes when you try to do so. (I assume This must be a bug with the app)
However there is a workaround. Uninstall and reinstall the app and when you try to login it will initiate a Safari session which will let you use the passkey to login. You’re then good as long as you don’t log out of the app.

@timl23

Thanks for posting a potential workaround for folks to try until a fix is included in a future update to iOS.

-Dave

+1, can confirm all the issues that the OP saw in the first post happened to me when trying to add a passkey to 1Password for PayPal. Adding it to iCloud Keychain worked for me instead.

finally I managed to create passkeys for PayPal and TikTok and saved in 1p. iOS 17.1 beta 3 and 1p beta 8.10.18