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5
5t8sn7eld
May 1, 2025
Solved

Passkey no longer working on Boursobank

  • May 1, 2025
  • 30 replies
  • 2640 views

Hello,

I uses passkey since 2023 on Boursobank without any issues.

Since a few days, I have a error that is displayed immediately (no loading or timeout) telling me that it timed out, the website switch directly to a normal login.

So I guessed there was an issue on the key itself.

I tried to revoke and create a new one, but same issue. When trying to create a new passkey, 1Password display the error "The request to create a passkey timed out". The error is also immediate (no loading or anything).

On the website, it displays "Enrolment has expired or been cancelled".

I've tried using other passkeys I have, without any issue. It seems to only impact Boursobank.

Using Firefox 138.0 + Extension on Windows 11 24H2

    Best answer by 1P_Dave

    Hello folks, 

    Our developers believe that they've identified an issue where a low timeout value set by Boursobank is causing 1Password's passkey flow to fail. A fix has been coded and is currently available in the latest version of 1Password in the browser. Please update to 8.11.0 or later:


    If you're still running into an issue after updating then let me know and I can help further. 

    -Dave

    30 replies

    Show previous replies
    5
    5t8sn7eldAuthor
    June 11, 2025

    Hello all,

    Note that 1password team has recently been asking me more debugging logs to help troubleshoot & resolve the issue. 👍

    So the matter is being actively investigated right now by the team 👌

      B
      BK_it
      June 14, 2025

      Still have this issue and is not solved

      B
      Bereldhuin
      June 16, 2025

      Hi,

      Same problem here (using Brave or Firefox with Ubuntu).

       

      1P_Dave
      1P_Dave
      1Password Employee
      June 16, 2025

      Hello folks, 

      Our developers believe that they've identified an issue where a low timeout value set by Boursobank is causing 1Password's passkey flow to fail. A fix has been coded and we're currently testing that fix in the nightly version of 1Password for Chrome. We've received confirmation from a few customers that the fix resolves the issue, if you'd like to help us test the fix then you can find the nightly version of 1Password for Chrome here (the fix will be available for all browsers in the beta and stable version):


      Note: The nightly version isn't tested by our QA team and might include more bugs than usual. If you do test the nightly then you can revert back to the stable version after the test is complete. When testing the nightly version, make sure to disable the stable version so that you're not running two versions of 1Password at once. 

      As soon as testing is complete in the nightly version, the fix will graduate to the beta version and then to the stable version following our usual release process. We hope to release the fix as soon as possible. Thank you all for you continued patience. 

      -Dave

        5
        5t8sn7eldAuthor
        June 17, 2025

        Yup, working in nightly. Thanks!

        1P_Dave
        1P_Dave
        1Password Employee
        June 17, 2025

        @5t8sn7eld 

        Thank you for testing! 

        -Dave

        B
        Bereldhuin
        June 17, 2025

        Thank you very much.

        I just installed the Nightly Chrome extension (no need to update the desktop app) and I can confirm it's working fine (Brave 1.79.123 on Ubuntu 24.04). 

        Oral_B2
        Oral_B2
        June 17, 2025

        I can confirm the nightly is working fine here (Edge 137.0.3296.83 on Windows 11).

        B
        BK_it
        June 17, 2025

        Issue resolved with the nightly 👍🏽

        1P_Dave
        1P_Dave
        1Password Employee
        June 17, 2025

        @BK_it, @Oral_B2, and @Bereldhuin 

        Thank you for helping us to test the fix in the nightly version of 1Password! I'll let our developers know that the fix is working for you. Hopefully the fix will be released to the beta version and then to the stable version soon.

        -Dave

        J
        jro
        June 17, 2025

        Working too on Firefox with the nightly. Thank for the fix

        1P_Dave
        1P_Dave
        1Password Employee
        June 17, 2025

        @jro 

        Thank you for the confirmation! 🙂

        -Dave

        T
        Tartu
        July 24, 2025

        I used to log in my Boursobank account using passkey on Firefox.

        Unfortunately it does not work, as stated in this thread:

        https://www.1password.community/discussions/1password/passkey-no-longer-working-on-boursobank/155417

        I tried the Chrome 1password nightly version (8.11.6.8) and it works.

        It says that it has been pushed in the standard 1password release, but as I am posting this, it has not been resolved. The firefox extension is 8.11.0.29.

        This is a 3 months issue for me, when will the firefox version be fixed?

        1P_Dave
        1P_Dave
        1Password Employee
        July 24, 2025

        @Tartu 

        I'm sorry that you're still seeing an issue when using 8.11.0.29. The fix should be available in this release and other customers have reported success with this version in Firefox. So that I can investigate what might be going wrong in your case, I'd like to ask you to create a diagnostics report from 1Password in your browser:

        Send a diagnostics report (browser extension)

        Attach the diagnostics to an email message addressed to support@1password.com

        With your email please include:

        • A link to this thread: https://www.1password.community/discussions/1password/passkey-no-longer-working-on-boursobank/155417/replies/159790
        • Your forum username: Tartu


        You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

        -Dave

        1P_Dave
        1P_DaveAnswer
        1Password Employee
        July 24, 2025

        Hello folks, 

        Our developers believe that they've identified an issue where a low timeout value set by Boursobank is causing 1Password's passkey flow to fail. A fix has been coded and is currently available in the latest version of 1Password in the browser. Please update to 8.11.0 or later:


        If you're still running into an issue after updating then let me know and I can help further. 

        -Dave

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