Solved

Passkey no longer working on Boursobank

Forum|Forum|1 year ago
May 1, 2025
30 replies
2640 views

Hello,

I uses passkey since 2023 on Boursobank without any issues.

Since a few days, I have a error that is displayed immediately (no loading or timeout) telling me that it timed out, the website switch directly to a normal login.

So I guessed there was an issue on the key itself.

I tried to revoke and create a new one, but same issue. When trying to create a new passkey, 1Password display the error "The request to create a passkey timed out". The error is also immediate (no loading or anything).

On the website, it displays "Enrolment has expired or been cancelled".

I've tried using other passkeys I have, without any issue. It seems to only impact Boursobank.

Using Firefox 138.0 + Extension on Windows 11 24H2

Best answer by 1P_Dave

Hello folks,

Our developers believe that they've identified an issue where a low timeout value set by Boursobank is causing 1Password's passkey flow to fail. A fix has been coded and is currently available in the latest version of 1Password in the browser. Please update to 8.11.0 or later:

How to keep 1Password up to date in your browser

If you're still running into an issue after updating then let me know and I can help further.

-Dave

Show previous replies

5

5t8sn7eldAuthor

Hello,

I've sent the email, as requested.
I removed the message flagged as a solution, as the error is still there.

Cheers,

1P_Dave

1Password Employee

@5t8sn7eld

Thank you for sending in the diagnostics report, the team has identified this as a known issue as summarized here. Hopefully it can be fixed soon and I'm sorry for the inconvenience.

I removed the message flagged as a solution, as the error is still there.

Just to clarify, marking a post as a solution to a thread doesn't mean that the issue/request itself is fixed or closed. It's a way to highlight the most up-to-date answer for anyone who is running into the same issue and stumbles onto the thread so that they don't have to read the entire thread looking for the latest information.

-Dave

5

5t8sn7eldAuthor

I see. Thanks for the clarification 👍

I

ihatem

Same here with 1Password for Mac 8.10.75; tried on Brave and Safari. I revoked the key and tried to create a new one but got the same "The request to create a passkey timed out." error

1P_Dave

1Password Employee

I've added your report to the internal work item for the issue, I'm sorry for the disruption. Please see my post here.

-Dave

I

ihatem

The URL seems to be broken, but I see which post you're referring to. Thank you!

J

jro

hello, any update on this ?

1P_Timothy

Community Manager

Hi @jro! No updates to share at this time.

J

jro

Quite long and disappointing for this kind of regression on a subscribed software…

J

Jabsolcepa

I've tried another workaround : use apple solution, you now what : it is working fine, and I think I'll use it and leave 1 password after more than 10 years of use, because sorry but such a bug and so long without any correction is not acceptable.

Dunecat

Shame. This isn't the only issue and it seems relatively young compared to a few other bugs that have lived long--for example, being prompted for Windows Hello auth after unlocking vault using the password--and there is no clear roadmap to squashing them. Really unfortunate.

5

5t8sn7eldAuthor

Hello

It's almost 1 month now (I waited a couple of days before raising the issue).

Do you have an estimated time of resolution?
Do you have more information of the issue itself?

Really discouraging, been encouraging family & friends to use your product, and I'm going passwordless when able.

But if the software is not reliable and communication is so minimal without clear indicator of what is going on, when it is going to be fixed, I'll maybe also look to switch product.

Oral_B2

Have to agree here.

Could it be a case of Boursobank not communicating?

Agreed to both.

Not sure it is on the bank side, as Apple keychain is working fine

Dunecat

It's kinda funny to see "solved" on this thread, when the issue isn't solved. "Answered" would make more sense, if that's how it's meant to be understood.

1P_Dave

1Password Employee

@Dunecat

Thanks for the feedback. This is something that we've already filed with our forum software vendor, since currently we don't currently have the ability to change the "Solution" label.

-Dave

J

jro

We are still waiting. Any news ?

1P_Dave

1Password Employee

@jro

I don't have any updates to share at the moment. For the time being, until the issue is fixed, I would recommend that you use a different authentication method with the website in question, such as a password, to workaround the issue. I'm sorry for the inconvenience.

-Dave

Oral_B2

Sorry, but this is unacceptable.

The issue has been standing for a long time now ; either Boursobank is unwilling to communicate (and we, as customers, would be pleased to help pressure them to) or 1Password is unwilling to solve the issue in a timely manner, which is concerning to say the least.