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November 24, 2023
Question

Passkey not found

  • November 24, 2023
  • 31 replies
  • 5087 views

I created passkeys for my gmail accounts, and 1password shows that a passkey was created. I can see this entry on my iPad, iPhone, and Mac in 1Password.

When trying to sign into gmail on my iPhone, first log in, I'm choosing the option to scan a QR code. I've unlocked my iPad, scanned the QR code and I receive "There are no matching passkeys saved in 1password for google.com"

I've checked in Settings, Passwords, Password options, 1Password is checked for use passwords and passkeys from (no other check marks). Autofill passwords and Passkeys is enabled.

in 1password for the websites for this gmail account I have myaccount.google.com; google.com; and mail.google.com.

Any suggestions on what else I should check or change?


1Password Version: 8.10.21
Extension Version: 2.17.0
OS Version: iPadOS 17.1.1 iOS 17.1.1
Browser: safari

31 replies

1P_Dave
1Password Employee
July 18, 2024

@lysep

Thank you for sharing. I'm unable to puzzle out why quitting the 1Password app would resolve that specific issue on your end but I'll keep an eye out for further reports of the same situations to investigate further. I'm happy that things are working now for you.

-Dave