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cipri_tom
May 20, 2025
Solved

Passkey not supported

  • May 20, 2025
  • 3 replies
  • 287 views

Hi, 

I’m trying to create a passkey for a website , but it fails consistently . It turns out that 1Password version of passkey is not FIDO2 certified, so that’s why it is not working: 

SwissID only supports passkeys that comply with the FIDO2 standard and have been issued by certified platforms. Many password managers offer features similar to passkeys but are not FIDO2-certified – these cannot be used for the SwissID login.

https://www.swissid.ch/en/faq/login-probleme.html?utm_medium=email&utm_source=E-Mail%20Marketing%20Software&utm_campaign=IdO%20Comm.%20Passkeys%202025&utm_content=Password-free%20login%20with%20passkeys

so… what’s this certification about? Is it true 1Password doesn’t have it? Are you planning to get it? Can I trust the other passkeys if you’re not certified? 

thanks! 

    Best answer by 1P_Dave

    @Skyfay 

    I'm sorry for the inconvenience. Our team is still looking into the issue and has reached out to SwissID. Please see my post here. 

    Since we have an existing thread for the issue, I'll close this one. 

    -Dave

    3 replies

    1P_Dave
    1P_Dave
    1Password Employee
    May 28, 2025

    Hello @cipri_tom! 👋

    Thanks for reaching out! 1Password is FIDO2-compliant and we're also a member of the FIDO Alliance: We’ve joined the FIDO Alliance to build a better future for authentication

    That being said, we've received reports from other customers that passkeys aren't working with SwissID and an internal work item is open to look into this further. I've added your report to the internal work item as well. Hopefully this can be fixed in the future, for the time being I suggest using other authentication options for the website in question such as a password and a second factor.

    -Dave

    #36659

      C
      cipri_tomAuthor
      May 29, 2025

      Thanks for your reply! I was afraid my post got lost in the transition

       nice to hear that you’re already working on it! Would it be possible to write back when there are news ? 
      thank you! 

        Skyfay
        Skyfay
        June 30, 2025

        Hey,

        I have the same problem and it's just been going on for a long time. Are there any updates on this? 

        1P_Dave
        1P_DaveAnswer
        1Password Employee
        June 30, 2025

        @Skyfay 

        I'm sorry for the inconvenience. Our team is still looking into the issue and has reached out to SwissID. Please see my post here. 

        Since we have an existing thread for the issue, I'll close this one. 

        -Dave

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