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Unable to create a passkey on SwissID website
Hi,
I can't create a passkey on swissid.ch; 1Password doesn't activate and instead I am being redirected straight to Window Hello prompt.
1Password Version: Not Provided
Extension Version...
I'm sorry that you're unable to create a passkey on swissid.ch using 1Password. This is a known issue that our development team is currently working with SwissID to resolve and I've added your reports to our internal tracking item for the issue. Hopefully the issue can be resolved soon.
For the time being, you can use other authentication methods to sign into the website.
-Dave
#36659
1P_Dave
Moderator
ModeratorI'm sorry that you're unable to create a passkey on swissid.ch using 1Password. This is a known issue that our development team is currently working with SwissID to resolve and I've added your reports to our internal tracking item for the issue. Hopefully the issue can be resolved soon.
For the time being, you can use other authentication methods to sign into the website.
-Dave
#36659
It is still not solved. I totally get it, that 1Password is not the problem here and I hope you are still working on it.
For the time being, you can use other authentication methods to sign into the website.
1P_Dave Note that swissid announced they will remove other 2FA methods by mid-2025 to exclusively rely on passkeys (received an email last week).
- 1P_Dave
I'm sorry for the disruption that the issue is causing. Would you mind posting a screenshot of the email that you received from SwissID (as long as it doesn't contain any sensitive information)? I can pass it along to our development team to help prioritize the issue.
If you'd prefer to avoid posting the screenshot to the forum then you can email it to support@1Password.com and include a link to this thread.
-Dave
Hi,
I have the same issue. It is impossible to create passkey for swissid.ch in my 1Password account. The problem has been reported seven months ago... I hope it will be prioritized and solved soon.
SwissID indicates that the service should be FIDO2 certified. Is 1Password FIDO2 certified ?
FAQ SwissID : https://www.swissid.ch/en/faq/login-probleme/passkeys.html
Why am I unable to create my passkey and why do I get an error message?
SwissID only supports passkeys that comply with the FIDO2 standard and have been issued by certified platforms. Many password managers offer features similar to passkeys but are not FIDO2-certified – these cannot be used for the SwissID login.
For example, FIDO2-compatible passkeys are supported by:
- Apple iCloud Keychain (on iPhones, iPads and Macs)
- Google Password Manager (on Android devices with an additional security check such as the Android SafetyNet Attestation)
- Windows Hello
- Hardware security keys such as YubiKeys (with FIDO2 certification)
Note: FIDO2-compatible passkeys can also be used on Samsung devices – provided they are stored via Google Password Manager. Other systems such as Samsung Pass or Samsung Wallet are not currently supported.
Best regards and thank you for your support,
Alex
