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nicos18's avatar
nicos18
Frequent Contributor
4 months ago

Unable to create a passkey on SwissID website

Hi, I can't create a passkey on swissid.ch; 1Password doesn't activate and instead I am being redirected straight to Window Hello prompt. 1Password Version: Not Provided Extension Version...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
26 days ago

Hello nicos18 and dooku! 👋

I'm sorry that you're unable to create a passkey on swissid.ch using 1Password. This is a known issue that our development team is currently tracking and I've added your reports there. Hopefully the issue can be fixed in a future update soon. 

For the time being, you can use other authentication methods to sign into the website. 

-Dave

#36659

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to create a passkey on SwissID website","id":"message:49110","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:17300"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:49110"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:49110"},"body@stripHtml({\"truncateLength\":200})":" Hi, \n\n I can't create a passkey on swissid.ch; 1Password doesn't activate and instead I am being redirected straight to Window Hello prompt. \n\n \n\n 1Password Version: Not Provided \nExtension Version...","body@stringLength":"326","rawBody":"

Hi,

\n\n

I can't create a passkey on swissid.ch; 1Password doesn't activate and instead I am being redirected straight to Window Hello prompt.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: 8.10.58.44
\nOS Version: Windows 11 24H2
\nBrowser: Edge

\n","kudosSumWeight":0,"postTime":"2025-01-27T07:39:21.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:49110_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":41},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Hi,

\n\n

I can't create a passkey on swissid.ch; 1Password doesn't activate and instead I am being redirected straight to Window Hello prompt.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: 8.10.58.44
\nOS Version: Windows 11 24H2
\nBrowser: Edge

"},"Conversation:conversation:49110":{"__typename":"Conversation","id":"conversation:49110","solved":false,"topic":{"__ref":"ForumTopicMessage:message:49110"},"lastPostingActivityTime":"2025-04-30T05:39:23.433-07:00","lastPostTime":"2025-04-30T05:39:23.433-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:49110":{"__typename":"ModerationData","id":"moderation_data:49110","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:49110_1":{"__typename":"Revision","id":"revision:49110_1","lastEditTime":"2025-01-27T07:39:21.000-08:00"},"ForumReplyMessage:message:154529":{"__typename":"ForumReplyMessage","id":"message:154529","conversation":{"__ref":"Conversation:conversation:49110"},"author":{"__ref":"User:user:55"},"revisionNum":1,"uid":154529,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Unable to create a passkey on SwissID website","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:154529"},"parent":{"__ref":"ForumTopicMessage:message:49110"},"body":"

Hello nicos18 and dooku! 👋

\n

I'm sorry that you're unable to create a passkey on swissid.ch using 1Password. This is a known issue that our development team is currently tracking and I've added your reports there. Hopefully the issue can be fixed in a future update soon. 

\n

For the time being, you can use other authentication methods to sign into the website. 

\n

-Dave

\n

#36659

","body@stringLength":"798","rawBody":"

Hello and ! 👋

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I'm sorry that you're unable to create a passkey on swissid.ch using 1Password. This is a known issue that our development team is currently tracking and I've added your reports there. Hopefully the issue can be fixed in a future update soon. 

\n

For the time being, you can use other authentication methods to sign into the website. 

\n

-Dave

\n

#36659

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