Passkeys do not work with Microsoft 365

Hey @dcoletta,

You're right, at some point in the past, login.live.com and microsoftonline.com shared the same sign in credentials which has been added to our historical shared credentials list. This list combines login.live.com and microsoftonline.com under one domain so to speak, which explains why the Watchtower passkey banner is taking you to the incorrect page.

This is not the intended behaviour and I've gone ahead and raised this with our development team to investigate further, thank you for bringing this to our attention.

If you go directly to microsoftonline.com and sign in to your account, is there an option to add a passkey within your account settings?

ref: dev/core/core#24202

It seems like there ought to be a way to add a passkey in account settings, but I can’t find it, and Google’s no help. https://mysignins.microsoft.com/security-info is where I would expect to see the option, but it’s not there:

Am I right that now Passkey only is available for personal Microsoft accounts and not for school and business accounts?
When I try to setup the passkey I will be redirected to: https://login.live.com/

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

I have not been able to setup a passkey with Microsoft either. It seems the only option is to use the MS Authenticator app.

@dcoletta that is the correct area to add 2FA methods, but Microsoft haven't yet implemented support for Passkeys in Entra ID (formerly Azure AD). That's the system that Microsoft 365 uses for authentication.

Your admins have the option to enable 'Security Key' in the list, https://learn.microsoft.com/en-us/azure/active-directory/authentication/howto-authentication-passwordless-security-key#enable-fido2-security-key-method. But that does not enable the support for Passkeys.

@steph_giles

It works fine for Personal accounts with Microsoft (e.g. outlook.com or hotmail.com).

It does not work for Microsoft 365 Business accounts since Microsoft does not support Passkeys for those accounts at this time.

1Password's watchtower falsely lists passkey availability on a few sites including Microsoft 365. It is available for Microsoft Personal accounts like outlook.com, hotmail.com, etc.

https://1password.community/discussion/140574/passkeys-do-not-work-with-microsoft-365

Thanks for the update @wavesound!

Yes I also can reproduce this and reported to Microsoft

Hey @Piebas,

That's right. We have an internal issue filed to see if we can better separate the distinction between Microsoft 365 work/school accounts and Microsoft accounts for personal use.

Sorry for any confusion caused!