Passkeys do not work with Microsoft 365

Hey @dcoletta, @OAW, @ajh0912, @wavesound,

Apologies for any confusion caused, passkeys are not yet available on Microsoft 365 work/school accounts it seems its only personal Microsoft accounts.

@steph_giles I’m experiencing this issue with my Microsoft 365 personal account. It presents no option to as they term it … go “passwordless” … except via MS Authenticator.

ok, clear.
Did you know when it's also working for work/school accounts?

Thank you @eenturk!

Thanks for getting back to me @Piebas

I'm afraid I am unsure of a timeframe for when work/school accounts will support passkeys, apologies I can't be of more help at this time.

Please let us know if there's anything else we can help with at all.

Hi @OAW,

I'm sorry that you're experiencing trouble when trying to save the passkey for your personal Microsoft account. It sounds like you're clicking the "Passwordless account" option on the Security settings page. This option is for going passwordless by using Microsoft Authenticator to authenticate, rather than using a passkey. In order to add a passkey, you can use the following steps while on the Security page:

1. In the Ways to prove who you are section, click "Add a new way to sign in or verify".
2. Click the "Use your Windows PC" option.
3. Click "Next".
4. The 1Password "Save passkey" prompt will appear. Make sure the correct item is selected, then click "Save" to save the passkey to the item.

I should also mention that this is only possible on the Microsoft website at the moment with non-Safari browsers .

Let us know if that works for you.

@1P_Dave I’m not seeing that option under after doing step 1 above.

@OAW

Could you let us know what device/OS and browser you're using and whether you have biometrics enabled on that device?

@TimG1P M2 MacBook Air with TouchID. macOS Sonoma 17.1.

With the latest nightly or stable builds of 1Password, I can't either use the scan qr code thing.. anyone else?
Microsoft surely enabled Passkey but only for livingontheEdge browser they have. :)