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Nov 9, 2026 11:39 PM UTC
Question

Password required after waking computer from sleep

Hi all,

Something strange has started recently. After I wake my Dell XPS 8950 from sleep, 1 Password is now requiring a re entry of the password in lieu of using biometerics. This is my home desktop unit and has been working now for years until recently. I have used Chat GPT, Gemini, etc to troubleshoot all that I can and have not been able to find a fix. All security settings have remained the same, cache has been cleared, any browser that I have shows the same results. Any clues??

Thanks in advance,

Clay

1 reply

Trevor_1P
1Password Employee
1Password Employee
Nov 13, 2026 5:18 PM UTC

Hi ​@gooddog,

To further look into this, it’d be helpful for us to view the logs. I'd therefore like to ask you to create and share a 1Password diagnostics report from your Windows PC:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com. With your email please include:


- A link to this thread: https://www.1password.community/1password-at-home-31/password-required-after-waking-computer-from-sleep-26103
- Your forum username: gooddog

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thank you!