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Performance issues with 1Password for Mac 8.10.78 (desktop app)

Forum|Forum|1 year ago
May 30, 2025
26 replies
2692 views

I'm adding to this to avoid creating a new thread on what seems to be related. Mac OS 15.5 1Password 8.10.78, on various M series Macs. The app itself is incredibly slow. Even typing in any field takes a few seconds to appear, and there is a definite lag in any action whatsoever. Typing a large string of characters freezes the 1PW app. I had to remove the extension in Safari because it was making the browser so slow, it was unusable. Further, the small 1PW icon (Safari) in any field appeared to be dead. Clicking on it fails to do anything. The issue does not seem to be present in either Edge or Firefox, both of which extensions are working fine and without delays, although the actual app on the Mac desktop itself remains practically unworkable.

macOS

Best answer by 1P_Dave

Hello folks,

After investigating the issue, it was found that customers who are running into recent performance issues with the 1Password for Mac desktop app were all using the Intel-based version of 1Password on an Apple Silicon Mac.

While our installer will install the correct version of 1Password for your Mac, you might have ended up with the wrong version if you migrated the 1Password app to your current Mac from an older Mac. Using the Intel-based version of 1Password on an Apple Silicon Mac isn't supported and it can result in performance degradation.

Our team can help verify that you're affected by this issue and then help you move over to the correct version. Please create a diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/performance-issues-with-1password-for-mac-8-10-78/156925
Your forum username: username

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

1P_Dave

1Password Employee

Hello @jccampbell! 👋

I'm sorry that you've running into performance issues with 1Password on your Mac. I've split your post into a new thread since the other thread was dedicated to a specific issues with 1Password for Safari and didn't involve the desktop app.

I can't reproduce the behaviour that you're reporting on my own M-Series Mac and I'd like to investigate what you're seeing further. I'd like to ask you to create a diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/performance-issues-with-1password-for-mac-8-10-78/156925
Your forum username: jccampbell

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

J

jccampbellAuthor

Email with info sent about 10~15 ago 12:15 PM EDT, no automated reply yet. If no joy in 30 minutes, I'll try resending.

JC

N

NeutralMutation

Very slow performance in 1Password for Mac 8.10.78, immediately after updating to this version. Long time 1Password user (1Password Pro v2.1 via App Store July 2009). On a Mac mini M4 32/2TB, Sequoia 15.5.

Overall just very slow to unlock, enter search text, return search result, edit, save edit. All seem to have a 3-5 second delay before I see any activity. I'm a heavy user, in and out of the app most of the day. Any more feedback about this latest update and what could be causing this noticeable showdown?

M

Milo

All that and when a field shows up to fill in username-pass nothing shows up or no response. When i click the 1password icon on my menu in the browser then the login for that website shows up. No matter what i do it doesn't show in the field to fill in credentials. 7 of 10 times its this way. A restart of my browser sometimes helps, but this time nothing. Paying and have to fill in manually!!! takes more time trying to get it done how it supposed to be.

I'm getting tired of this, the whole purpose of this app has become useless.

So yes it becomes slow, unreliable and useless.

T

Tirioka

I am also seeing the exact same behaviour. The 1Password desktop app for MacOS is not usable. Tyiping anything or even opening up the about window is extremely slow. I am running 1Password 8.10.78 on MacOS 15.5 and a MacBook Pro with a M2 Max CPU and 32GB of RAM. This needs to be fixed... 1Password as it is is not usable on this machine!

Y

yick

I'm running an M2 Macbook Pro / 24GB of Memory / Mac OS: Sequoia 15.1 (24B83)

This has been occurring off and on for the last year, but has become constant the past few month.

UPDATE:
I followed the official uninstall instructions from 1Password:👉 https://support.1password.com/uninstall-1password/?mac

Just to be safe, I also removed the 1Password extension from Chrome.
Then I did a fresh install of 1Password, and that seems to have resolved the issue.

If you want to do the same, here’s the general process:

Quit 1Password completely (use the menu bar icon or right-click in the dock).
Drag the 1Password app from Applications to the Trash.
In Finder, go to the following folders and delete any 1Password-related files or folders:
- ~/Library/Application Support/
- ~/Library/Preferences/
- ~/Library/Containers/
- ~/Library/Group Containers/
Look for anything with 1Password or com.agilebits in the name.
Empty the Trash.
Restart your Mac.
Reinstall 1Password from https://1password.com/download/.

Be aware: this removes all local 1Password data, so make sure your account is backed up and you can access everything at https://1password.com or on another device first.

J

jccampbellAuthor

I did this and it seems to have worked....a little bit of a pain but both the 1PW app and the Safari extension are working again. I'll wait a day or so and report back here whether the fix is still working. BTW, when trying to delete 1PW, I kept getting error message "This file is open and cannot be moved to the trash". I used force-quit and the process then worked as described above. Good job, Yick

N

NeutralMutation

Follow-up: Uninstalled Safari extension, cleared cache. Add 1Password for Safari, then dealt with activating in each one of my 42 profiles. Unlock and autofill much better. Oddly the 1Password application for Mac now appears to be more responsive. Not sure if as quick as it was but much better. I have 2800 items in 1Password.

P

peppol

Same issues here with the Mac dekstop app. For months the UI is already slow in startup, but since the last update the whole app is unusable, with click delays of at least 10s. Will sent a report.

P

peppol

Can confirm reinstalling makes it better.

M

Moisie2000

Yep - uninstall/reinstall worked for me.

1P_Dave

1Password Employee

Hello folks,

I'm sorry that you're seeing performance issues with 1Password for Mac version 8.10.78. The team is currently investigating the issue, which only seems to be affecting some customers and not others, and I've added all of your reports to the internal work item for the issue.

To help our team investigate this further, can you please reply to this comment with the following information:

Where are you seeing performance issues specifically?
Are you using an Intel or Apple Silicon (M1/M2/M3) Mac?
When you open the Applications folder, right-click on the 1Password app and then click Get Info: Do you see "Application (Apple silicon)" or do you see something else?
Do you have either Touch ID or Apple Watch unlock enabled?

I look forward to hearing from you.

-Dave

J

jccampbellAuthor

Although deleting the entire app, extension and all related files per website directions, and then reinstalling the app and browser extension solved the issue for now, I have tried multiple times to send an email with the data as noted. None of my emails has generated an automated reply, so I can't give you a Support ID number.

1P_Dave

1Password Employee

@jccampbell

I'm happy that you were able to resolve the issue on your Mac.

I have tried multiple times to send an email with the data as noted. None of my emails has generated an automated reply, so I can't give you a Support ID number.

I see that we sent you an auto-reply yesterday three minutes after receiving your email and then my colleague sent you a reply a few hours later. Can you check your spam/junk folder?

-Dave

1P_DaveAnswer

1Password Employee

Hello folks,

After investigating the issue, it was found that customers who are running into recent performance issues with the 1Password for Mac desktop app were all using the Intel-based version of 1Password on an Apple Silicon Mac.

While our installer will install the correct version of 1Password for your Mac, you might have ended up with the wrong version if you migrated the 1Password app to your current Mac from an older Mac. Using the Intel-based version of 1Password on an Apple Silicon Mac isn't supported and it can result in performance degradation.

Our team can help verify that you're affected by this issue and then help you move over to the correct version. Please create a diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/performance-issues-with-1password-for-mac-8-10-78/156925
Your forum username: username

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

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