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Performance issues with 1Password for Mac 8.10.78 (desktop app)

Forum|Forum|1 year ago
May 30, 2025
26 replies
2692 views

I'm adding to this to avoid creating a new thread on what seems to be related. Mac OS 15.5 1Password 8.10.78, on various M series Macs. The app itself is incredibly slow. Even typing in any field takes a few seconds to appear, and there is a definite lag in any action whatsoever. Typing a large string of characters freezes the 1PW app. I had to remove the extension in Safari because it was making the browser so slow, it was unusable. Further, the small 1PW icon (Safari) in any field appeared to be dead. Clicking on it fails to do anything. The issue does not seem to be present in either Edge or Firefox, both of which extensions are working fine and without delays, although the actual app on the Mac desktop itself remains practically unworkable.

macOS

Best answer by 1P_Dave

Hello folks,

After investigating the issue, it was found that customers who are running into recent performance issues with the 1Password for Mac desktop app were all using the Intel-based version of 1Password on an Apple Silicon Mac.

While our installer will install the correct version of 1Password for your Mac, you might have ended up with the wrong version if you migrated the 1Password app to your current Mac from an older Mac. Using the Intel-based version of 1Password on an Apple Silicon Mac isn't supported and it can result in performance degradation.

Our team can help verify that you're affected by this issue and then help you move over to the correct version. Please create a diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/performance-issues-with-1password-for-mac-8-10-78/156925
Your forum username: username

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Show previous replies

R

richeldecos

I feel like this is something you should announce and email out to affected users. I've been frustrated with this for months and finally enough to post here but even posting on the forum didn't immediately notice this thread. You almost lost me as a customer due to this frustration, I was seriously considering just using Apple passwords in spite of much fewer features

A

Avatrix

AGREE. Have been having this problem with my desktop Mac and cannot believe you didn't inform us. Have been frustrated for MONTHS and have been investigating other PW management tools.

And btw, not real impressed with the POV of the solution provided: "While our installer will install the correct version of 1Password for your Mac, you might have ended up with the wrong version if you migrated the 1Password app to your current Mac from an older Mac."

Be assured that I have NOT done any migrating. Seems your installer IS actually capable of installing INCORRECT updates. Grrrr.

/deep sigh

Will begin sending my diagnostic data to you. Hope it works.

S

scadle

Your support ticket ID is JUF-24261-236.

1P_Dave

1Password Employee

@scadle

Thank you for posting the Support ID! I see that my colleague sent you a reply via email, please continue the conversation there.

-Dave

V

vcayenne

It would have been SO beneficial to have gotten an alert as to the possibility of this! I have been suffering this slowness for so long and thought it was related to my >2500 items. And I was contemplating moving to the less-featured but responsive Passwords app. As a last gasp, I searched for any other post about it and came to this thread. Problem solved but when I think about how tedious it's been and that this wasn't deemed worthy of a broadcast... wonder how many others are out there just giving up on the app?

1P_Dave

1Password Employee

@vcayenne

I'm sorry for the trouble! This is an issue that the team recently became aware of and a fix has already been coded to automatically migrate users who might be using the Intel-build on an Apple Silicon Mac to the Apple Silicon version. We hope to have this fix deployed in the next update or so and that should fix the issue for everyone who is affected.

-Dave

L

LuVoss

Support Ticket ID number RUP-98491-987

1P_Dave

1Password Employee

Thank you for posting your Support ID! My colleague will get back to you with another reply via email soon.

-Dave

H

homeden73

PRT-16631-927. Mac-mini (M4). App has been running painfully slow with opening app and login and especially running a search. [Safari extension appears to run ok.] For the app, Get Info indicates 'intel'. Is there an update/fix or should I simply try to uninstall/reinstall?

Thanks for any help getting this straightened out.

Update: Tech sent me details for uninstalling/reinstalling the app. App now working as it should. Thanks very much!

Trevor_1P

1Password Employee

Hi @homeden73,

Thank you for the update! I'm happy to hear that things are working smoothly now. Let us know if you have any questions in the future.

- Trevor

K

klwdallas

I've been following this, and was reminded again how bad it was just now while using 1Password.

I didn't do anything but update to the latest version. Never sent a diagnostics report.

The normal speed is back with: 1Password for Mac 8.11.1 (81101001)

Did you find a way to get people to the correct version for Apple Silicon without manual steps? It seems like it.

1P_SimonH

Community Manager

Hi @klwdallas,

We did get it automated so people will be using the correct version! Glad it got your performance back to where it should be.

We appreciate everyone's patience working through this!

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