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private links not working correctly outside of the browser

Forum|Forum|2 years ago
June 17, 2024
16 replies
1178 views

While clicking on a private link in the browser (or copy pasting the URL into a browser) seems to work fine, when I click on that same link from somewhere else, it does open the 1password app but does not bring me to the correct item.

I tried clicking on the link from several other apps - VSCode, Terminal, Notion and this seemed to be consistent.

I can't be sure if this is a mac-only issue, but I am on a mac.

macOS

Best answer by 1P_Dave

Hello theozero! 👋

I'm sorry that links to items aren't opening correctly from non-browser apps. I can reproduce the same issue here on my end and I've filed a report with our development team so that they can look into this further.

Hopefully the issue can be fixed in a future update soon. For the time being, copying and pasting the private link into your browser should result in the correct item opening in the 1Password app.

-Dave

ref: dev/core/core#30391

1P_DaveAnswer

1Password Employee

Hello theozero! 👋

I'm sorry that links to items aren't opening correctly from non-browser apps. I can reproduce the same issue here on my end and I've filed a report with our development team so that they can look into this further.

Hopefully the issue can be fixed in a future update soon. For the time being, copying and pasting the private link into your browser should result in the correct item opening in the 1Password app.

-Dave

ref: dev/core/core#30391

N

ntents

This has been broken for a while. I experience the same thing on MacOS, whereas it seems to work fine in iOS. It worked in MacOS up until recently, because I make use of private links on the Mac all of the time and never noticed a problem until a few weeks ago.

1P_Dave

1Password Employee

@ntents

I'm sorry for the impact that the issue is causing to your workflow. I've let our developers know and hopefully this is something that is fixed in the future.

-Dave

ref: dev/core/core#30391

D

DaBarkle

@1P_Dave Is there any ETA for this bug being fixed? This has been a bug since the introduction of 1Password 8 with no sign of any effort towards a fix. To re-iterate currently private links have to be opened twice on IOS. First opens the 1Password app but does not open the item from the link. Only once the app is unlocked with Face ID or master password and has not timed out to another lock of the app, a second opening of the link then directs to the correct item. This is a simple yet highly impactful bug. This breaks all of our QR codes in our office for sharing common passwords and is a bare minimum functionality offered by all of your competitors. Can we please get some indication of when this will be remediated?

1P_Dave

1Password Employee

@DaBarkle

I'm sorry for the impact that the issue is causing. The bug being discussed in this thread should only affect 1Password on macOS, not iOS. Can you confirm that you're seeing the issue on iOS as well?

If you are seeing the issue on iOS then can you tell me the version of both 1Password and iOS you're using? And can you post reproduction steps that I can follow to reproduce the issue on my own device?

-Dave

D

DaBarkle

Steps for reproduction (works for any 1Password 8 client regardless of OS):

Pre-requisites: The 1Password 8 client must be in a locked state. If 1Password 8 client has been recently unlocked you will not be able to re-produce this. You must wait for the client to reach the lock timer again.

Open a private link on the device that has 1Password client installed.
1Password 8 will open, user enters credentials or FaceId to unlock 1Password
Once unlocked user will NOT be taken to the item for the private link. Instead they will be presented with the default screen listing items as if they had just opened 1Password normally.
If the user opens the link again with 1Password now in the unlocked state, they will then be taken to the vault item.

The problem: When opening private links the link needs to be opened twice. Once to unlock 1Password and a second time to actually go to the item.

What should happen: The user should only need to click the link once, enter their credentials then be taken to the item without having to click the link a second time.

Thoughts: This appears to be an oversight since the introduction of 1Password 8 and has been present across a variety of devices I have tested.

The ask: 1Password team establish a timeline for resolution of this issue as little not no progress has been made in years since the introduction of 1Password 8 breaking many workflows within our business and im sure throughout many other business as well.

This should be a pretty simple fix( I say this knowing nothing about the design and code structure of 1Password 8). Please give us some sort of tangible commitment to getting this fixed.

lpuerto

I'm experiencing the same issue and I can tell you that on iOS works.

do you have any ETA to fix this? I think it's not a killer feature, but it's really nice si you need to link with task related to items on 1password.

Thanks!

PS/ I, in particular, use Things as a task manager, and it would be great that I dan interact with it also.

1P_Dave

1Password Employee

@lpuerto

I don't have an ETA that I can share but I've let the team know that this is affecting your workflow as well.

PS/ I, in particular, use Things as a task manager, and it would be great that I dan interact with it also.

Just to clarify, are you putting the private link into Things and then clicking on it from inside of Things? I want to make sure that I communicate your use case accurately to the team. 🙂

-Dave

ref: dev/core/core#30391

N

ntents

I check to see if this is fixed with every new MacOS release, and it's still not. Also, what @DaBarkle said about having to click on it twice for iOS (the first time to unlock 1Password, the second to get to the item) is a problem I'm experiencing. I don't know how long that's been happening on iOS.

This is something that used to work without fail on MacOS, and it's a big problem, at least for me.

1P_Dave

1Password Employee

@ntents

The issue still open in our developer's backlog to get fixed in the future, I'm sorry for the inconvenience.

Regarding iOS, I'm not able to reproduce the issue. Can you tell me the following:

Are you pasting the private link directly into the browser iOS? If so then which browser?
If you're not pasting the link into a browser then are you tapping on the link from inside of another app? If so then which app? Can you reproduce the issue with Apple Notes?
On the first attempt, what does 1Password for iOS open to after you unlock it? A random item? Or a different screen?

-Dave

ref: dev/core/core#24708
ref: dev/core/core#18260

J

james_w

I'm having the same issue. I copy the private link into Bear notes. Clicking the link focuses 1password but doesn't load the item. Only works when pasting the url in the browser and it opens 1password.

My workaround is to manually replace https://start.1password.com/open/i? with onepassword://open/i? in the private link. Then it just opens in the app like it should.

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