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April 15, 2022
Question

QR code scanning isn't functioning in 1Password for Mac

  • April 15, 2022
  • 85 replies
  • 12450 views

Hi, I thought that unassigning/re-assigning screen recording permissions would resolve the QR scanning feature not functioning properly. I have tried the basic troubleshooting otherwise ... updating to the latest version (today) and restarting the computer. When I click the "Scan QR Code" button, the scanner window does not appear. Instead, I immediately see the "QR code detection failed" error at the bottom of the screen. Please help. Thanks!


1Password Version: 8.7.0
Extension Version: 80700049
OS Version: 12.3.1
Referrer: forum-search:https://1password.community/search?Search=QR%20code%20scanning%20isn't%20functioning%20on%201Password%20for%20Mac%208.7.0%20%2080700049%2C%20on%20BETA%20channel

85 replies

August 13, 2022

The auto detection of QR code in 1Password8 is actually a negative optimization. For example, it cannot detect the QR code on another screen. With the "failed detection" message, I could never know what is going on. It was a lucky shot that I found this post.

Another bug is that it cannot detect the GitHub 2FA QR code in dark theme. I have to open the QR image in another tab with a white background to make it work.

Please consider to improve it or bring back the scan window. The current UX is just crazy.

jholtslander
August 25, 2022

I hate this new method of scanning QR codes. 50% of the time it doesn't work for me. The old method worked 100% of the time.
Tried zooming in on the QR code image until it filled screen and it didn't help.
Tried on primary screen and secondary. Tried with secondary monitor disconnected.
Tried quitting and restarting 1Password.
Nothing works.

August 31, 2022

fails for me too

jholtslander
September 1, 2022

I found a solution for myself.
1. Right click on the QR code (Assuming this is possible).
2. In the vault item's edit view, go to the OTP field and click the little QR code icon to the right of the form field input. It will detect the QR code that's been copied to your clipboard.

1P_Tommy
1Password Employee
September 3, 2022

@jholtslander

Thanks for sharing.

1P_Tommy
1Password Employee
September 3, 2022

@gladfrauseverely et al.

Does the suggest from jholtsander help you? Can you confirm you have restarted the app after granting the appropriate permissions (screen recording) If so, please try restarting your device. That may help clear up any permission issues.

jholtslander
September 3, 2022

I made an error in my last message. Meant to say:

  1. Right click on the QR code (Assuming this is possible) and copy to your clipboard.
September 14, 2022

That right click copy&paste solution worked for me too. Thanks for sharing that @jholtslander.
The default automated solution did not work at all. I am using a MacBook Air (M2) in clamshell mode with an external screen.

October 5, 2022

The copy/paste method does not work for me. This had been working fine the last time I tried it. Permissions are correct. Can't detect Microsoft QR code from firefox. Copying to to clipboard doesn't work. Pasting to preview doesn't work. Zooming in doesn't work.

WHAT THE HELL IS GOING ON HERE.

I'm URGENTLY trying to get something done and of all the IDIOTIC things, 1Password suddenly and magically not doing the one thing that had been working fine for literally YEARS.

Now I'm having to set up Phone SMS MFA because I don't have time to troubleshoot a problem THAT SHOULDN'T EVEN BE HAPPENING.

jholtslander
October 5, 2022

I have to agree with ilsaloving. This should be a #1 (or near to) priority for fixing.