QR code scanning isn't functioning in 1Password for Mac

@Bikr and @jholtslander

Thank you for the replies! So that I can investigate further and file an issue with our development team I'd like to ask you both to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/128857/qr-code-scanning-isnt-functioning-on-1password-for-mac-8-7-0-80700049-on-beta-channel/p2
• Your forum username: username
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Hey Dave,

I emailed that address on Fri, Jan 27 @ 6:52 PM MST but have not yet received an auto-response. Let me know if I need to do something else.

@Bikr

Your report is here. I appreciate you sending it. Someone from the team will get back to you as soon as possible. Our system combined it with an earlier correspondence. Hence not receiving a new support id. I'm trying to get that sorted.

ref: VTM-18854-439

Just another data point, same problem on id.atlassian.com with 1Password for Mac 8.9.15, Ventura 13.2, Macbook Pro with external display. Yes I made the QR code visible and moved it to the same screen (but why oh WHY? How is the automatic detection helping then? As someone else said, this is a "negative optimization", it's a step back). I also tried copying it.

On an emotional level, ilsaloving took the words out of my mouth. I can only repeat what they said:

WHAT THE HELL IS GOING ON HERE.

I'm URGENTLY trying to get something done and of all the things, 1Password suddenly and magically not doing the one thing that had been working fine for literally YEARS.

Now I'm having to set up Phone SMS MFA because I don't have time to troubleshoot a problem THAT SHOULDN'T EVEN BE HAPPENING.

Hi, this is still an issue.

Could you please prioritise this fix?
1Password for Mac 8.10.0
MacOS Monterey

I am using an external monitor but I have tested it without it.

@1P_Dave

Same. Busted for me when enabling 2FA for Postman. I got it to work by copying the image to my clipboard and trying again. I miss the little scanner window we had with 1P7...that use to work like a charm. It was very clear what was supposed to happen: "move this clear window over the QR code". Now, it's "Click this button and hope for the best. Two codes on your screen? Good luck with all that! Code too small for auto-detection? Oh well!"

On an M1 MacBook Pro, built-in display.
1Password 8.10.0
macOS 13.2.1

Chiming in here. I was experiencing issues scanning a QR code with 1P8. It didn't work to zoom in and I made sure 1P was up to date. The thing that finally helped was disabling the dark theme on the site I was setting up MFA for. The QR scanned immediately once it was on top of a light background.

I'm sorry that you're having trouble scanning 2FA QR codes using the 1Password for Mac app. Our developers have an internal work item open to investigate further and I've added all of your reports there so that they're aware that you're affected.

While I'm not able to provide any sort of forecast as to if or when we'll be able to resolve this issue, I can tell you that we're aware that it's something in need of fixing. In the meantime, as a temporary workaround, you can scan the QR code using 1Password on your mobile device: Use 1Password as an authenticator for sites with two-factor authentication

-Dave

ref: dev/core/core#19783

For at least GitHub it seems there's two options, if you are seeing
Then you have selected "Security keys." 1password can't see that QRcode for some reason.

Back out and try "Authenticator app" instead, and 1password can find the QRcode to enter the OTP.

Also not working for me. Tried copy/paste workaround above (no luck), tried disconnecting external monitors (no luck). What did work was using 1P on my iOS device to scan image from laptop. Running macOS Monterey Version 12.6 (21G115) MBP 15-inch 2018.