QR code scanning isn't functioning in 1Password for Mac

@jjasghar

You do indeed have to select a TOTP-compatible QR code so that you can use 1Password as an authenticator app for a service. The other option that you've referred to likely uses WebAuthn which is another type of two-factor authentication.

@bobabuoy

I'm sorry that the QR code scanner isn't working on your Mac. Our developers are still investigating the issue and I've added your report to the internal work item as well.

-Dave

Hi, similar trouble here: Latest version of 1pw 8 on macOS. Tried capturing a Backblaze 2FA barcode in Chrome, and nothing worked. All I get is "QR code detection failed".

• First time 1pw correctly brought up the Screen Recording privacy permission setting, which I enabled. No change. Restarted, same behavior.
• Camera privacy permission request never comes up and is never an option.
• Tried enlarging the barcode to various degrees, no change.
• Tried both my laptop's display and the external display, ensuring both Chrome and 1pw are in the same window. No change.
• Tried copying the barcode to the clipboard, no change.

Only that worked was that Backblaze has a feature to manually copy the generating code. That worked right away. But the QR capture option was completely useless.

@dgpt

Thanks for the report. You've experienced a know issue with the Backblaze QR code. I've added your report to our internal tracker. My apologies for the trouble. I am glad to hear things worked out with the code.

ref: dev/core/core#19783

Glad to help and to know it was verified & marked as a known issue. I had also submitted a report w/ diagnostics through the normal support channel.

Excellent. I hope you have a great weekend.

Also want to chime in and say QC code scanning hardly works for me on the Mac currently. Failed to scan a QQR code yesterday.

1Password for Mac 8.10.4 (81004033)

@cmfrazier

I'm sorry that 1Password's QR code scanning isn't working on your Mac. Are you able to provide a few examples of websites where QR code scanning has failed when using the 1Password for Mac app?

Can you also let me know if you're able to scan those same QR codes using 1Password in the browser: Use 1Password as an authenticator for sites with two-factor authentication

-Dave

Yeah, the macOS version rarely works for me either. A usable workaround is to use the 1Password smartphone app to scan the QR code using the phone’s camera, that works reliably in my experience.

@mikl

I'm sorry that QR code scanning isn't working reliably from the 1Password for Mac app. It sounds like it sometimes works and sometimes doesn't, do you have examples of websites where QR code scanning from the app hasn't worked in the past?

-Dave

@1P_Dave Yeah, the most recent case I had was at migadu.com – they do have a free trial, so you should be able to experience it yourself. I tried both with Firefox and Safari to no avail. Their QR code is an img-tag with data-URL SVG, (ie. img src="data:image/svg+xml;base64,aaabbbetc"), so not even copying it to the clipboard helped.