Quick Access slow to appear

tdehnke

Any updates on this, it's still slow to show the popup after unlock via TouchID using Quick Access

MacOS 15.4 (24E248)
1Password for Mac 8.10.70 (81070026)

msridhar23Author

Thanks, Dave! Will a comment be posted here when the issue is fixed, or is there some other way for me to track it?

1Password Employee

@msridhar23

Thanks for the reply. When a fix is released it'll be noted in our release notes:

1Password Releases

The tracking number for the issue is 34839. Thanks again for reporting the issue.

-Dave

TIS_TomG

Hi Dave,
Any updates on this? The Mac app seems to get slower and slower with every release. It's becoming quite frustrating to use.

1Password Employee

@TIS_TomG

I don't have any updates to share at this time. This issue, where Quick Access will open after a delay, only occurs when you open Quick Access while 1Password is locked. If 1Password is unlocked then you shouldn't see the delay.

One workaround is to change your auto-lock settings so that 1Password stays unlocked for longer periods of time: How to set 1Password to lock automatically

-Dave

msridhar23Author

Very sorry to be a bother, but I find this issue to be quite frustrating, particularly since I've gotten used to very responsive performance from 1Password for all the years I've had it. Is there any estimate as to when this issue might be prioritized or fixed? Thank you very much.

1Password Employee

I don't have an ETA on when the issue will be resolved, I'm sorry that I don't have any news to share at the moment.

-Dave

mlv555

Hi,

I too am having this issue. It is getting worse with every update. Slow to update and slow to search, slow to edit. Very frustrating.

1Password Employee

@mlv555

The issue being discussed in this thread should only affect Quick Access and not the editing of items. So that I can see what's going on in your case, I'd like to ask you to create a diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/quick-access-slow-to-appear/93699/replies/157566
Your forum username: mlv555

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

mlv555

Hi, I sent the diagnostics along with the link and username. I have not received any Support ID number yet.

tdehnke

Agreed, the whole 1PW experience is getting slower, the Safari integration is getting really slow, doesn't link up more often, and the little drop down icon in a password field is infuriating to use now. I wish they had not stopped development of the full native app, the electron stuff is not good at all.

1Password Employee

@tdehnke

I'm sorry that 1Password for Safari isn't performing as fast as it should be, that definitely isn't right. So that I can investigate further, I'd like to ask you to create a diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/quick-access-slow-to-appear/93699/replies/157570
Your forum username: tdehnke

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

msridhar23Author

I'm disappointed to report this issue still hasn't been fixed for me, as of 1Password for Mac 8.11.20 (81120039). I feel that for quality software that I pay for, a pain point like this should have been addressed long ago.