Revisiting iCloud vs. 1Password Passkeys in Mac OS Safari

@OAW

Thanks for the reply. An internal work item is open for our development team to look into this further, raising an issue with Apple if necessary. If you could send in a diagnostics report the next time that you reproduce the issue then I can add that to the work item to help move the investigation forward:

Sending Diagnostics Reports (browser extension)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/719484/#Comment_719484
• Your forum username: OAW

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

Support ID #: YDP-97215-555

@OAW

Thank you for the Support ID. One of my colleagues will review the diagnostics report and get back to you via email as soon as possible.

-Dave

ref: YDP-97215-555

Having the same issue consistently with several sites I use with a passkey in safari. Hyatt, Microsoft, LinkedIn... 1Password gets triggered, but before I can click it the Apple prompt comes up. PayPal seems to work ok.
1Password for Mac 8.10.48 (81048025)

@mocharaia

I'm sorry that you're seeing similar behaviour. So that I check to see if you're running into the same issue, I'd like to ask you to create a diagnostics report from 1Password in your browser:

Sending Diagnostics Reports (browser extension)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: mocharaia
• Your forum username: https://1password.community/discussion/comment/720358/#Comment_720358

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

I'm on 8.10.50.25 now and I've noticed a change since I posted. Now the issue still happens where Apple's prompt comes up, but after I dismiss it it seems like the 1Password prompt gets retriggered. It's still annoying that the Apple prompt is coming up at all, but at least it's an improvement.

TBK-32915-278

@mocharaia

Thank you for sending in a diagnostics report. I see that my colleague has sent you a reply with some follow-up questions via email, please continue the conversation there.

-Dave

ref: TBK-32915-278

another +1 for me as well

I get this popup continually when using Safari and passkeys.

Former Member

I'm sorry that you're running into issues when using passkeys in Safari. You may be running into a known issue that our development team is tracking. If you send in a diagnostic report then the team and I can confirm this, you can find instructions on how to do so here.

-Dave

ref: dev/core/core#31888