Question

Royal Caribbean No Longer Recognizes 1P

Forum|Forum|2 years ago
July 27, 2023
55 replies
1338 views

Trying to login to Royal Caribbean website (https://www.royalcaribbean.com) and 1P does not recognize it. This just started - never had this problem. Have to copy and past to login. Tried quitting 1P and Safari and even rebooting computer but nothing works.

So I deleted my login from 1P, thinking maybe the website changed something and I could just read it - but that doesn't work either - when I go to sign in, 1P will not ask me if I want to save the login in 1P and I can't figure out how to force it to do so. Same thing on Firefox browser - and same thing happens trying to login to my wife's Royal Caribbean account.

All other websites work correctly.

What is going on?

1Password Version: 8.10.9
Extension Version: 2.13.0
OS Version: MacOS 13.5
Browser: Safari/Firefox

Browser Extension

steph_giles

1Password Employee

Hey @BenBob,

It looks like the sign in form on the Royal Caribbean website is built in a way that is making it difficulty for 1Password to detect the fields.

We have an internal issue filed with our development team and I have added you as an affected user.

In the meantime, I recommend either copy and pasting your credentials to the field as you have been.

I'm sorry for the disruption to your workflow, let us know if there is anything else we can help with at all.

ref: dev/core/core#2900

B

BenBobAuthor

ok, thank you. Hope they can figure it out

steph_giles

1Password Employee

You're welcome @BenBob, I'm sorry for the disruption.

A

Anonymous

Since Royal and Celebrity are owned by same parent company... same thing is happening on Celebrity site (https://www.celebritycruises.com).

steph_giles

1Password Employee

Thank you @ChiliDog, I have added this to the internal issue.

A

Anonymous

I fought this issue for hours the other evening until I realized I should check the 1P discussion forum and voila! Definitely following this topic. Love 1P!

steph_giles

1Password Employee

I'm sorry for the disruption @shaneleasure, let us know if there's anything else we can help with in the meantime!

S

strickers

Same for me.