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July 27, 2023
Question

Royal Caribbean No Longer Recognizes 1P

  • July 27, 2023
  • 55 replies
  • 1338 views

Trying to login to Royal Caribbean website (https://www.royalcaribbean.com) and 1P does not recognize it. This just started - never had this problem. Have to copy and past to login. Tried quitting 1P and Safari and even rebooting computer but nothing works.

So I deleted my login from 1P, thinking maybe the website changed something and I could just read it - but that doesn't work either - when I go to sign in, 1P will not ask me if I want to save the login in 1P and I can't figure out how to force it to do so. Same thing on Firefox browser - and same thing happens trying to login to my wife's Royal Caribbean account.

All other websites work correctly.

What is going on?


1Password Version: 8.10.9
Extension Version: 2.13.0
OS Version: MacOS 13.5
Browser: Safari/Firefox

55 replies

1P_Dave
1Password Employee
August 22, 2023

@macosdude

I've added your report to the internal work item open for the issue as well.

-Dave

September 5, 2023

I have the same issue with both sites.

steph_giles
1Password Employee
September 6, 2023

Sorry for the disruption @dcabbott, I've added you to the internal issue.

November 11, 2023

Hello. I am having the same issue MacOS 14.0, Chrome Version 119.0.6045.123, 1Password 8.10.18. Are there any updates on a resolution?

GreyM1P
1Password Employee
November 14, 2023

@dahayes

There's nothing specific to report about Royal Caribbean just yet, but there is work underway within the Development team to address pages like this one which present their login form in a specific way which has historically been difficult to autofill. Once that work is done, Royal Caribbean and other websites which work similarly will be easier to autofill. There's no timeframe on that work as of yet, but it is a priority with the team. (Also added you to our internal tracker)

November 30, 2023

Same for Celebrity it used to be fine now it has to be entered manually and it also doesn't keep me logged in like it used to do

steph_giles
1Password Employee
November 30, 2023

Hey @batsabode,

Thank you for reporting this, do you mean celebritycruises.com? If so, this also falls under the same issue as Royal Caribbean and we are working hard to improve this in a future update.

November 30, 2023

Yes celebritycruises.com. Hopefully it will be fixed soon thank you

steph_giles
1Password Employee
November 30, 2023

Thank you for confirming @batsabode, apologies for the disruption.

January 20, 2024

Both my wife and I have the same issue: https://www.royalcaribbean.com/account/signin and https://www.celebritycruises.com/account/signin do not work with 1Password and autofill.

Right now we are using a manual method of opening 1Password and copying / pasting the credentials into the appropriate login fields.

Any ETA on a resolution? TIA