Question

Royal Caribbean No Longer Recognizes 1P

Forum|Forum|2 years ago
July 27, 2023
55 replies
1338 views

Trying to login to Royal Caribbean website (https://www.royalcaribbean.com) and 1P does not recognize it. This just started - never had this problem. Have to copy and past to login. Tried quitting 1P and Safari and even rebooting computer but nothing works.

So I deleted my login from 1P, thinking maybe the website changed something and I could just read it - but that doesn't work either - when I go to sign in, 1P will not ask me if I want to save the login in 1P and I can't figure out how to force it to do so. Same thing on Firefox browser - and same thing happens trying to login to my wife's Royal Caribbean account.

All other websites work correctly.

What is going on?

1Password Version: 8.10.9
Extension Version: 2.13.0
OS Version: MacOS 13.5
Browser: Safari/Firefox

Browser Extension

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A

Anonymous

Checking in on this as well, having the same issue with Royal Caribbean.

1P_Tommy

1Password Employee

@Jlemon @DallasIvanko

Apologies this is a know issue the team is looking into. I do not have any updates available.

D

DallasIvanko

2/27/2024
Chrome version: Version 122.0.6261.95
1Password Version: Windows 8.10.26 (81026039)

This is still an issue. First reported: July 2023

Is there an update for a fix? Thanks!

1

1P_David

1Password Employee

Thanks for following up, @DallasIvanko !

Our development team is still investigating this issue. I don't have any updates to share at this time, however, once a fix is released, it will be noted in our release notes: 1Password Releases

Let me know if there's anything else I can help you with!

-David

G

Go4Au

It has been another couple of months and the issue with CelebrityCruises.com still exists, please add me to internal tracker and any update on a fix? Thanks.

1P_Dave

1Password Employee

@Go4Au

I've let the team know that you're affected as well. I don't have any updates to share at the moment. For the time being, you'll need to copy your login credentials from 1Password and paste them into the website: Copy and fill passwords into apps that don't work with 1Password

I'm sorry for the inconvenience.

-Dave

ref: dev/core/core#23413

S

strickers

Fairly certain this worked again for a while and has stopped.

1P_Dave

1Password Employee

@strickers

A fix was released but had to be pulled due to causing some unintended issues. Our developers are working on a new fix which they hope to release as soon as possible.

-Dave

S

strickers

It wasn’t me going bonkers then?

1P_Dave

1Password Employee

@strickers

Not at all. 😄 Hopefully a permanent fix is released soon.

-Dave

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