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August 17, 2023
Question

Safari, Chrome etc. Extension 2.14.0 Broken - Edited title.

  • August 17, 2023
  • 64 replies
  • 3605 views

I just updated the Safari extension to version 2.14.0 and now the extension no longer works. If I try and use the extension, nothing happens. If I click on the 1Password icon in the Safari toolbar, I get "Oops, something went wrong while loading."

I have tried reloading 1Password, but that doesn't help. I have tried rebooting the computer but that doesn't help. I only have one copy of 1Password running (version 8.10.9) and I am running the latest version of macOS (version 13.5).

I have to say, there has been a noticeable increase in issues since version 8 was released. Very disappointing.


1Password Version: 8.10.9
Extension Version: 2.14.0
OS Version: 13.5
Browser: Safari

64 replies

August 17, 2023

The same thing just started happening to me, but in Chrome on a Windows 10 PC.

August 17, 2023

Same issue as everyone else. Tried to attach log file but your community boards won't accept .txt files?? Amusing since that's what the Console logs saving functions create. Anyway -- short enough just pasting logs into bottom of this message.

1P Beta 8.10.12 (81012010), macOS Ventura 13.5, Safari 16.6, Safari Extension 2.14.0 (was working fine before the Safari extension upgrade).

[Info] 01:46:57.334💫 Looking for desktop app com.1password.1password (background.js, line 2)
[Info] 01:46:57.334📤 Sending message to native core <573761340> (background.js, line 2)
[Info] 01:46:57.428📥 Received message from native core <573761340> (background.js, line 2)
[Info] 01:46:57.429📤 Sending message to native core <1314722064> (background.js, line 2)
[Info] 01:46:57.441📥 Received message from native core <1314722064> (background.js, line 2)
[Info] 01:46:57.441When requesting accounts we ran into a problem (background.js, line 2)
[Error] 01:46:57.448Unhandled Promise Rejection: Error: No _itemCachePromise
(anonymous function) (background.js:2:2553837)

August 17, 2023

I just sent my diagnostics in (though by now they probably know what's causing it). I believe the diagnostic logs should be sent to mailto:support+forum@1password.com

August 17, 2023

Sadly, even if they have an immediate fix, it will take at least a day or two to push it into the macOS App Store.

August 17, 2023

Hey, 1Password, can we download the previous extension version (crx) somewhere for a temporary fix... assuming it's the browser plugin and not the 1Password itself.. in which case a standalone installer would be great until macOS App Store catches up.

August 17, 2023

Firefox doesn't seem to be affected.

August 17, 2023

Same here, but I'm getting the message on Windows in both Opera and Edge
extension v2.14.0
Edge v115.0.1901.203
Opera v101.0.4843.43 (chromium v115.0.5790.171)

August 17, 2023

I am experiencing the same error starting today in Mac Chrome Version 116.0.5845.96 (Official Build) (arm64) on a MacBook Air M2. Not sure if this behavior is related, but my Chrome browser has been unresponsive for several sites, even after checking for the latest version and reboots.

August 17, 2023

Same...

1Password for Mac 8.10.9 (81009046)
Mac os 10.15.7 (19H2026)
Chrome Version 116.0.5845.96 (Official Build) (x86_64)
Extension 2.14.0

August 17, 2023

Same here, latest version of Chrome and 1Password, running on Windows 10 PC.