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August 17, 2023
Question

Safari, Chrome etc. Extension 2.14.0 Broken - Edited title.

  • August 17, 2023
  • 64 replies
  • 3605 views

I just updated the Safari extension to version 2.14.0 and now the extension no longer works. If I try and use the extension, nothing happens. If I click on the 1Password icon in the Safari toolbar, I get "Oops, something went wrong while loading."

I have tried reloading 1Password, but that doesn't help. I have tried rebooting the computer but that doesn't help. I only have one copy of 1Password running (version 8.10.9) and I am running the latest version of macOS (version 13.5).

I have to say, there has been a noticeable increase in issues since version 8 was released. Very disappointing.


1Password Version: 8.10.9
Extension Version: 2.14.0
OS Version: 13.5
Browser: Safari

64 replies

August 17, 2023

Have uninstalled browser extension quit chrome. Started Crome and installed extension and now working fine.

ankushnarula
August 17, 2023

Same issue started for me today with 1Password for Safari 2.14.0 as released on Mac App Store. Tried reporting in 1Password for Browser group but when I post it gets saved to Drafts 😕 Have tried reinstalling and killing 1P processes in between to no avail. Extension background page console shows the same error as @BLD's log posted above.

August 18, 2023

As above reporting using Chrome browser, extension autofill doesnt work at all. Also extension and bottom of screen full app are not in sync anymore. I.e. locking extension and app worked in unison, locking one would lock the other and vice versa. Getting OOPS message. tried rebooting and pretty well what has already been listed before. Quickly losing confidence. Posted on other seemingly linked problem. Apologise in in advance, unsure as first time using this site. Tks Paul

August 18, 2023

Can confirm what boby51 said above: uninstall the extension from Chrome, close Chrome, open Chrome, reinstall extension. You can also reinstall the extension from the 1Password app, just go to Settings>Browser. The extension now works fine for me. Thanks for all the help, 1Password . . . * eyeroll *

August 18, 2023

Someone in another thread found a fix, at least for Chrome. Uninstall the extension from Chrome, then close Chrome, open 1Password app, go to Settings>Browser, click on "Get 1Password for your browser." This will take you to the Chrome webstore's page for the extension, where you can reinstall it. The extension should work properly after that.

August 18, 2023

I was able to pull the 1Password for Safari app version 2.13.0 off another Mac and downgrade that way. Hopefully they'll release 2.14.1 or whatever soon.

sbauer
August 18, 2023

I was able to grab 1Password for Safari app version 2.13.0 off another Mac, but can't install it. How did you do that?

1P_Tommy
1Password Employee
August 18, 2023

.

I'm sorry for the delay, folks. The team has been working on your reports. You should be able to use 1Password in the browser version 2.14. We appreciate your patience while we continue to investigate the issue.

  • Please try turning off the extension and turning it on again:
  1. Right-click the 1Password icon in your browser's toolbar and click "Manage Extension."
  2. Turn off the 1Password extension and then turn it back on again.
  3. Click on the 1Password extension in your browser's toolbar.

If the above steps do not work, follow these steps to get 1Password working in your browser again:

The actions below would necessitate you using your account password to unlock the 1Password in the browser until an update can be released. After releasing a new build, you can turn on the shared lock state and return to using biometrics for unlocking.

  • Turning off the shared lock state:
  1. Right-click on the browser toolbar icon.
  2. Select settings.
  3. Turn off the General section's Integrate with 1Password app setting.
  • Turning on the shared lock state: (Only after a new release is issued)
  1. Right-click on the browser toolbar icon.
  2. Select settings.
  3. Turn on the General section's Integrate with 1Password app setting.

We will follow up here in the community when a resolution occurs. You have our apologies for the disruption.

1P_Tommy
1Password Employee
August 18, 2023

As some of you noticed a reinstall of 1Password in the browser may provide relief.

August 18, 2023

I have removed 1password extension from non-safari browsers and re-installed and, at least so far, that has worked