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August 17, 2023
Question

Safari, Chrome etc. Extension 2.14.0 Broken - Edited title.

  • August 17, 2023
  • 64 replies
  • 3605 views

I just updated the Safari extension to version 2.14.0 and now the extension no longer works. If I try and use the extension, nothing happens. If I click on the 1Password icon in the Safari toolbar, I get "Oops, something went wrong while loading."

I have tried reloading 1Password, but that doesn't help. I have tried rebooting the computer but that doesn't help. I only have one copy of 1Password running (version 8.10.9) and I am running the latest version of macOS (version 13.5).

I have to say, there has been a noticeable increase in issues since version 8 was released. Very disappointing.


1Password Version: 8.10.9
Extension Version: 2.14.0
OS Version: 13.5
Browser: Safari

64 replies

ankushnarula
August 21, 2023

from @pct196:

If your Safari shows no passwords because of this problem check out the linked forum post below. The 1Password folks sent me details on how to fix it.

https://1password.community/discussion/comment/693892/#Comment_693892

This procedure has remedied 1Password for Safari (without app integration - direct via web) for my setup. Thanks!

I did test re-enabling app integration to see if it works - but it puts 1Password for Safari back in a broken state. So to sum up, disabling integration, signing out, and signing back in to 1Password for Safari direct via web works - but enabling app integration breaks it entirely.

August 22, 2023

@1P_Tommy Could you folks considering pulling 1P for Safari 2.14.0 from the macOS App Store? I downgraded to 2.13.0 and would like to stop being pestered to upgrade to a version I know is broken.

1P_Tommy
1Password Employee
August 23, 2023

@BLD

Do you see 2.14.1 available? Can you let me know if it solves the trouble you experienced? I see it is available in Chrome and Safari. One of my colleagues is reporting 2.14.1 is available in Edge too.

August 23, 2023

@1P_Tommy Yes, all good now.

1P_Tommy
1Password Employee
August 23, 2023

Thank you very much. @BLD

August 23, 2023

Working once again via 2.14.1.

1P_Tommy
1Password Employee
August 23, 2023

Thanks @ifarlow

woodyard
August 23, 2023

I have extension 2.14.2 (via TestFlight), and it's broken in Safari.

August 23, 2023

All good also here with 2.14.1 (on Chrome). Thanks!

VirtualWolf
August 24, 2023

I downgraded from the beta 2.14.2 because it was still broken to 2.14.1 in the App Store and while the extension is working again, there's no Touch ID option anymore, I can only type my password in. (Also the eyeball icon to show the password doesn't do anything.)