Safari Extension Not Showing Custom Icons

Former Member

Off topic, I love the name.

I'm unable to reproduce this behavior using the latest version of 1Password in the browser. Can you check to see if you have the following enabled?

1. Right-click on the 1Password in the browser toolbar icon.
2. Select Settings.
3. Select appearance.
4. Ensure the option for Show app and website icons is enabled.

@1P_Tommy

Off topic, thanks ^_^.

I definitely have that enabled. Are you using Safari (either macOS or iOS) and setting the item to a custom icon (not just a rich icon) to reproduce this? As I mentioned above, the Chrome and Firefox extensions show my custom icons just fine, and Safari has no problem showing the default website icon, it's when I set a custom icon that the item icon becomes the monogram.

Safari showing the default rich icon:

Brave showing the custom icon (just the screenshot from my first post for the sake of reproducibility) and Safari showing the monogram:

Mac, and a custom icon for the item for sure. I am using the nightly of 1Password 8 and the production of 1Password for Safari. I wonder if that is the missing piece? I apologize it slipped my mind earlier.

@1P_Tommy

Ah, forgot to specify. The custom icon does show up just fine in the 1Password for Safari extension menu as in your screenshot, but the issue is present in in-line autofill specifically as in my screenshots. Let me know if you can’t reproduce the issue in in-line autofill specifically.

Yeah, I can reproduce that. One of my colleagues recently opened a bug report for this behavior. I'll get your report included in that bug tracker.

ref: dev/core/core#26836

Hello, are there any updates on that issue?

I have a lot of custom icons and none show up in the extension’s auto-fill suggestion. Also, when in private browsing mode none of the custom icons show up. This is true also for iOS and iPad Safari extensions.

System: iOS 17.5.1 / iPadOS 17.5.1
1Password for iOS 8.10.32 81032050, im Kanal „PRODUCTION“

@accordionmelody

The issue is still open in our developer's backlog, I've let them know that you're still affected. I'm sorry for the inconvenience.

-Dave

Just updating that it appears this is still an issue.

Have this forum post that also relates to this issue:

https://1password.community/discussion/144251/1password-safari-extension-no-longer-shows-icons#latest

Very frustrating that this hasn't been fixed in almost a year.

@michaelmcdonald

Thank you for following up. The issue being discussed in this thread is still open in our developer's backlog. I'd like to better understand your situation so that I can pass that along to the appropriate team:

1. Are all icons not showing up in 1Password for Safari? Or just some?
2. For the icons that aren't showing up, are you using custom icons?
3. Are you able to share the website addresses of the affected websites?

I look forward to hearing from you.

-Dave

Hi @1P_Dave

Glad to help answer some questions!

1. Only some. Seems to more closely correlate to issues with new(er) added entries.
2. Seems to really only impact custom added icons
3. Prime example of a site with issues: piloteers.org, caredge.com

Let me know if there's anything else I can help provide!