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October 6, 2024
Question

Saving of Passkeys Not Available on MacOS Sequoia 15.0.1

  • October 6, 2024
  • 25 replies
  • 1649 views

New MacOS update to Sequoia 15.0.1 has added Apple Password app to the computer and 1Password is not able to be set as default for passkeys and new items to be sent to. I have troubleshooted this with Apple Support and opened an Apple Support ticket. Additionally, part of the trouble shooting performed was uninstalling and reinstalling the 1Password application and additionally attempting to use 1Password 7 available in the Apple App Store.

1Password for Mac 8.10.46 (81046026)


1Password Version: 8.10.46 (81046026)
Extension Version: N/A
OS Version: MacOS Sequoia 15.0.1
Browser: N/A

25 replies

mdvzo
December 17, 2024


Same issue for me

mdvzo
December 18, 2024

Can we get an update on this? I have a similar issue in 15.2 on two separate Macs. I cannot fill passkeys. I opened another discussion.

1Password Employee
December 18, 2024

@vanik, @mdvzo, Thank you for reaching out. I'm sorry for the trouble.

I recommend sending an email to mailto:support+forum@1Password.com so that our support team can help you. With your email, please include your forum username, a diagnostics report from the 1Password extension after you've recreated the issue and the forum URL:

  • https://support.1password.com/diagnostics/#in-the-1password-browser-extension
  • https://1password.community/discussion/148567

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

-Evon

mdvzo
December 18, 2024

I sent the email from my Yahoo account with all the requested info, but I never received an automated response from BitBot, even though I checked my Junk Folder. I used my Gmail account:

RDB-53129-556

1Password Employee
December 19, 2024

@mdvzo,

I'm sorry for the delay. I've located the two open tickets and see that my colleagues are investigating. Please continue the conversation using your Yahoo email. Thank you!

-Evon

ref: WZA-22855-768
ref: RDB-53129-556

February 5, 2025

Are there any updates on this ticket? I have the exact same issue running 1Password for Mac 8.10.60 (81060027) running the chrome extension version 8.10.60.27.