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Secure Note missing text unless edited

Forum|Forum|1 year ago
January 20, 2025
15 replies
660 views

I went to a secure note to look for some information and the note itself was a lot shorted text wise that it should be and was missing key information I was looking for. I went to edit the note and lo and behold the missing text at the bottom of the note showed up. Why?

The note makes use of ## and ---- and ==== to break up the text in the note for readability, Is that some sort of control characters that is making the remainder of the text not visibile unless edited?

1Password Version: 8.10.58-31
Extension Version: 8.10.58.31
OS Version: Windows10
Browser: Brave

Windows

Best answer by 1P_Dave

Hello! 👋

Thanks so much for taking the time to share this with the community, I know how frustrating this can be. This is a known issue that our development team is actively investigating. In certain cases, the contents of a Secure Note can become truncated, particularly when:

A line begins with four or more spaces, or is indented after a paragraph break (an empty line)
Text is wrapped in angled brackets (< >)

As a temporary workaround, you can turn off Markdown formatting (1Password → Settings → “Format secure notes using Markdown”). That said, I understand this isn’t ideal for everyone.

We do have a bug report filed in our developers’ backlog, and the team is working toward a fix in a future update.

-Dave

Issue=EE-156

Show previous replies

1P_DaveAnswer

1Password Employee

Hello! 👋

Thanks so much for taking the time to share this with the community, I know how frustrating this can be. This is a known issue that our development team is actively investigating. In certain cases, the contents of a Secure Note can become truncated, particularly when:

A line begins with four or more spaces, or is indented after a paragraph break (an empty line)
Text is wrapped in angled brackets (< >)

As a temporary workaround, you can turn off Markdown formatting (1Password → Settings → “Format secure notes using Markdown”). That said, I understand this isn’t ideal for everyone.

We do have a bug report filed in our developers’ backlog, and the team is working toward a fix in a future update.

-Dave

Issue=EE-156

T

tucow

I'm not sure this is a solution for everybody but I've found this truncating issue can be resolved by eliminating the spaces at the point in the note where it occurs.

I deleted spaces to the left of sentences so the sentence itself lines up with the left margin. This enabled the entire secure note to be viewed WITHOUT having to view the note in edit form.

I hope this helps!

T

tucow

And yes my notes also use Markdown. It makes it easier to read.

E

elwyn

I encountered this problem today (Windows version 8.10.78) and would count it as a significant defect since it causes information to be silently truncated when viewing in Windows. I thought the information was lost until I hit the edit button and it appeared. This was marked as "Solved" on the basis that the development team were aware of the issue and actively working on it, but that was 5 months ago. Is there an ETA for a fix? Thx

J

johnmahoney

This been a known issue for more than 5 months. I found the issue described on reddit 2 years ago. I think I found the go- around on reddit too. (I am using an MAC laptop and an iPhone, both with up-to-date software & OS.

https://www.reddit.com/r/1Password/comments/16npilu/securenote_truncation_on_android/

Work around is to remove leading TABs or fewer than 4 leading SPACEs.

J

Joetech

I am encountering the issue specifically when there is an asterisk in my note (*).

I have a note that has 4 asterisks in it. I was only able to identify the discrepancy by pasting the output of copying the note without editing and also pasting the note in edit mode.

I spent hours trying to find the issue. Until I figured it out.

I have all sorts of characters in the secure note and the issue is only present with asterisk.

Not sure how this is marked as solution.

For now I'm going to refrain from using Secure Note altogether.

Wondering why 1Password doesn't disable the Secure Note feature or post a notice about the issue until this is truly resolved.

I would think that being able to copy and paste should be a basic functionality of a password manager.

What kind of joke is this to have so many different types of item types that can be saved if there are flaws in some of the methods namely "Secure Note"?

I guess its so secure that even an authorized user cant access its contents properly.

J

johnmahoney

I bumped into this type of issue where leading spaces/tabs hid data. I just put a leading # symbol on each of these lines - problem fixed. (This is really easy to do if you have some Linux command line knowledge.)

Anyway, don't throw the baby out with the bath water. I think the Secure Notes available with 1Password is very useful and I am happy to use it all the time.

And it would be nice if the 1Password team fixed this but don't hold your breath. It's been a known issue for years and I think it will never be fixed. I suppose, in the grand scheme of things, this is a really minor issue.

P

pgf

I'm a prospective user, still in my trial period. I'm transitioning from a homegrown password management system (based originally on pass/gpg), with about 500 login records and notes.

It was bad enough that the premiere password manager doesn't actually make it easy to import anything that doesn't fit in simple CSV, but I made it through that over a few days, and managed to create a script that generates 1PIF, and used "op item create" to get all of my data into my vault. Okay, so major points off for usability, but that's now a solved problem. (For me. But not for the next customer, of course.)

But after getting all my data in place, I started trying to actually use it. One of the first things I did was move my TOTP secrets onto 1Password. And I noticed, while updating a notes field with backup codes, that my old backup codes, which should have been in my notes, were missing!

Oh -- wait. No they weren't. They just weren't *visible*, unless I edited the record. Huh. Did some googling and... wow. I'm truly shocked that this bug has been around as long as it has been, with no fix in sight. At least, not for the web app. The linux desktop doesn't seem to have the problem, at least not in the same way. It's simply a bug that 1Password apparently doesn't care about. And all it would take is the ability to disable markdown in notes fields.

So, since I have a lot of notes, with a lot of formatting, and easily found 3 records with truncated text (woe be unto him that likes to delineate with rows of dashes, I guess), I deleted all of my records (carefully avoiding the ones with fresh secrets in them), and reimported after changing my tooling to inject a ``` line into each note, to get markdown to treat the rest as literal text. Again, problem solved, sort of.

Would it be too much to ask for it least to be mentioned somewhere that the notes text will be interpreted as markdown? I've seen no mention of that in anything I've read. Other than bug reports, of course... going back four years.

If this is the kind of attention to detail I can expect for my $70 / year, I have to say I'm rethinking my decision.

AJCxZ0

While Notes are treated as Markdown by default, you can turn this off.

I have to say I'm rethinking my decision.

I, too, came to 1Password from a home grown PGP based password manager. I also use a couple of other well-regarded competitive products, and suggest that you do the same - not just to compare features and value, but as a way to ensure availability of your data independent of 1Password.

Like everyone here who has expressed an opinion on the subject which has yet to be stricken from the record by the staff, that price hike is big and comes at a time when 1Password support is clearly struggling to provide adequate service and well-known bugs and popular features requests remain unaddressed. This significantly affects the value calculation.
Notwithstanding this, the 1Password tools and service remain the best for the job for the significant majority of users (who don't use Apple products).

P

pgf

You'll notice that the "how to turn off markdown" instructions doesn't give instructions for the web app.

And really -- why is this a platform specific setting?? Surely if I have markdown notes, then I want them formatted everywhere. Likewise, if I don't want the formatting.

Like I said in my previous message (though most readers might not know which message that is, since the forum shuffles the order of responses!), it's all about attention to detail.

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