"Some of your settings have been reset" after update [See Approved Answer]

Hello folks,

Thank you to everyone who sent in a diagnostics report. I'd like to share some additional information about the Settings Reset message, why you saw it, and what we’re doing to resolve this confusion.

In 8.10.38, we released a security enhancement for improving how we ensure the integrity of the 1Password desktop app's settings. Specifically, we now require authentication for local settings file changes. This feature is designed to detect if a user's 1Password settings were changed by something other than the 1Password app. If that scenario is detected, we revert the user’s settings to default values and we display this Settings Reset message to the user to indicate that we’ve done so. This was designed primarily to help users identify if there is any software running in the background of their device that’s attempting to update their 1Password settings.

While this enhancement has been deployed in our beta version for some time with successful results, with the recent production release, a small subset of users are seeing the message as a result of a settings reset that they did not expect.

Our team is continuing to investigate why a small group of users had an unexpected settings reset, which triggered this message, and will make the appropriate modifications required to ensure that it does not cause further confusion.

So far, we have determined two scenarios where settings would be reset unexpectedly, triggering the Settings Reset message, and are working to remedy both. These are:

• If at some point in the last year you have reset the 1Password app.
• If some of your settings have been set in the past and were not formatted to match the current standard.

In the meantime, we recommend that you update your settings back to your desired configuration. If you see this message again, please send us a diagnostic report to support+forum@1Password.com by following our public guide.

Thank you for your patience while this situation was investigated.

Thank you for the preliminary info, @1P_Dave. I've sent in the diagnostics report. My Support ID number is TRM-55845-116.

After browsing through my settings, it seems that this update enabled the Connect with 1Password in the browser setting, when previously I had it disabled. In addition, it seems like it changed the Lock after computer is idle for duration as well, although I'm not 100% sure on that (I don't clearly remember what I had it set at before).

In 8.10.38, we released a security enhancement for improving how we ensure the integrity of the 1Password desktop app's settings. Specifically, we now require authentication for local settings file changes. This feature is designed to detect if a user's 1Password settings were changed by something other than the 1Password app. If that scenario is detected, we revert the user’s settings to default values and we display this Settings Reset message to the user to indicate that we’ve done so. This was designed primarily to help users identify if there is any software running in the background of their device that’s attempting to update their 1Password settings.

@1P_Dave This should have been in the release notes.

I update my apps with https://www.corecode.io/macupdater/, could it be the cause of this message in my case? As far as I know, despite the message appearing and the fact that I DID change settings since first install, my settings didn't factory reset.

@Swerve

Thank you for posting the Support ID, I see that my colleague has already sent you a response. Please continue the conversation there.

-Dave

ref: TRM-55845-116

@tetardbleu

Thank you for reaching out. To advise further in your particular case, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/715793/#Comment_715793
• Your forum username: tetardbleu
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Hello!

Based on the details you and tetardbleu provided, the Settings Reset may have been instigated for me by one of the 3 things listed below (or a combination of some or all):

1. I also use MacUpdater by CoreCode
2. I use the latest Production (non-beta) versions of 1Password on multiple platforms, all running the latest OSes and 1Password versions:
- Windows 11 devices: Surface Pro 9, Surface Go 4, ThinkPad P14s AMD CPU, Dell Inspiron 7621
- Windows 10 device: custom Windows system for CoD2 built in late 2014
- Android devices:
○ Android 14: Google Pixel 8 Pro (2023)
○ Android 12: Microsoft Surface Duo 2 (2021), OnePlus 7T (2019)
- Apple devices: MacBook Air M1 (2020), iPhone 14 Pro Max (2022), iPad Pro 11" (2020)
3. Possible cause related to your Scenario 2 (If some of your settings have been set in the past and were not formatted to match the current standard): I can’t recall the specific locations in settings, but I have definitely attempted to configure 1Password so that it asks for my Master Password as infrequently as possible.

In the hope that it will aid your troubleshooting, I have followed your instructions to provide a diagnostic file along with my Support Ticket ID: SGI-54641-651.

I only noticed the Settings Reset notification when attempting to install the recently released version 8.10.39 update for Mac. I have now installed the 8.10.39 for Mac update.

Further to #3 above for clarification: 1Password frequently requests my Master Password despite the fact that all my devices are 1) locked by passwords and 2) configured with automatic timeouts, thereby forcing me to log in again if I've been away from the computer long enough for it to auto-lock. Presumably 1Password doesn't trust the operating system's security and that’s totally understandable and admirable but its also annoying because I enter so many paswords throughout the day. Ha!

Many thanks for your detailed explanations in this thread AND for your patience and on-going work! 1Password is head and shoulders above your competition!

All the best!
Peter

@PeterNorman

Thank you for those details and for posting your Support ID. I see that my colleague has responded to you via email, please continue the conversation there if you have any other questions. 🙂

-Dave

ref: SGI-54641-651