Skip to main content
June 24, 2026
Question

Subsequent unlock fails after Reset All Settings — iOS 27 Developer Beta

  • June 24, 2026
  • 1 reply
  • 68 views

Device: iPhone 16 Pro Max
iOS Version: iOS 27 Developer Seed 2
1Password Version: 8.12.24
Account Type: Personal (1password.com)

Summary
After performing a full Reset All Settings on iOS, 1Password authenticates successfully on initial sign-in but fails on all subsequent unlock attempts with the error "That didn't work. Please try again." — regardless of whether Face ID or passcode is used.

Steps to Reproduce

  1. Performed Reset All Settings (Settings → General → Transfer or Reset iPhone → Reset → Reset All Settings) on iPhone 16 Pro Max running iOS 27 Developer Seed 2
  2. Launched 1Password — Face ID unlock failed with "That didn't work. Please try again."
  3. Disabled Face ID within 1Password settings — passcode unlock also failed with same error
  4. Disabled Face ID in iOS Settings → Face ID & Passcode → Other Apps for 1Password, then re-enabled — issue persisted
  5. Signed out of account within the app, deleted 1Password, reinstalled from App Store
  6. On relaunch, previously saved account appeared in history — deleted it
  7. Scanned QR code from a second trusted device (iPad, iOS 27) to add account fresh
  8. Successfully signed in and accessed vault contents
  9. Closed and relaunched app — unlock via Face ID failed again with same error
  10. Attempted passcode unlock — same error

Result: Every subsequent unlock after initial sign-in fails regardless of authentication method. Need to reenter master password every time.
Expected: Face ID or passcode unlocks the vault on subsequent launches as normal.

Notes: The trusted device used for QR code sign-in has Face ID functioning correctly in 1Password on the same iOS 27 build, suggesting this may be specific to the post-Reset All Settings state on the affected device.

1 reply

1P_Dave
1Password Employee
June 25, 2026

Hello @schwartzki! 👋

I'm sorry that Face ID unlock isn't working for 1Password on iOS after you used the "Reset All Settings" option. Can you try resetting Face ID and then setting it up again: Reset Face ID

If that still doesn't work then I'd like to ask you to create and share a 1Password diagnostics report from your iOS device:

Send a diagnostics report (iOS)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/subsequent-unlock-fails-after-reset-all-settings-%E2%80%94-ios-27-developer-beta/171402
  • Your forum username: schwartzki


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave