Skip to main content
June 10, 2023
Question

System crash caused by memory leak

  • June 10, 2023
  • 27 replies
  • 1247 views

Has anyone using the beta had their system just die on them due to "low memory"?

I found that 1Password was having a committed memory leak and was causing this on my system. Switching back to prod fixed the issue. Let me know if you guys are interested in debugging this issue


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

27 replies

June 29, 2023

Hello,

I don't know were to find it on the 1Password's website.
The 1Password installer version 8.10.7 is available https://downloads.1password.com/win/1PasswordSetup-8.10.7.exe (official link - digitally signed version).

Procedure to rollback:
1- uninstall the current version
2- install using the 8.10.7 installer provided
3- go to Settings > Advanced then Uncheck the box for the automatic updates

June 29, 2023

Thanks @OlivierP !

June 29, 2023

I do not have any screenshots to back up my claim, because when it gets so bad that Windows explorer gets all wonky and won't let me take screenshots. However, I can also confirm I'm experiencing the memory leak in production channel on desktop version 8.10.8.

I seem to be able to run the Edge extension without issues though. I just cannot run the desktop app and it likes to auto-start on it's own.

MikeT
1Password Employee
June 29, 2023

Hi folks,

We're still looking into this and having some difficulties in reproducing this.

However, we believe we fixed the memory leak. Could we ask if anyone affected to try the latest nightly build, 81009009, to see if it stops the memory leak? You can switch to the nightly build via the 1Password Settings > Advanced > Release Channel.

Once selected, go to About tab in Settings to check for an update.

It will not fix the issue with the browser extension yet, we're working on that right now.

June 29, 2023

The nightly build looks to have stopped the runaway memory use on my machine!

MikeT
1Password Employee
June 29, 2023

That's great, thanks for the confirmation.

We're working on fixing the browser extension for the next nightly build.

MikeT
1Password Employee
June 29, 2023

Hi folks,

We've just released 1Password for Windows 81009010 nightly build that should address the browser extension integration issues along with the memory leaks it may have been caused.

Please check for the nightly updates and let us know if it is working properly now for you.

June 30, 2023

Maybe it has something to to with it. 1Password process has the highest pagefault counter all the time.

MikeT
1Password Employee
June 30, 2023

Hi @aro148,

Thanks for reporting that. Can you confirm which build of 1Password are you using?

How long has 1Password been running when you took that screenshot?

Here, this was the number with 1Password running since yesterday.

Installing the latest nightly build from last night and a new start:

June 30, 2023

Hi, it is production branch and nightly branch. This issue happens immediatelly after starting 1Password.
My System is:
7950x3d AM5, 64 Gb, Windows 11 22h2 Enterprise with 06-2023 Update and latest available drivers and bios. I am using desktop app, and browser plugin for Edge,Chrome,Brave and Firefox.
As I can see, you obviously don't have this issue on your system. I will check my second Windows 11 PC to see if this one behaves the same way.