"The database was terminated." error message in the browser

Great.
Thank you!

You're welcome @Dub, let us know if there is anything else we can help with.

I also have the database termination error on Safari history clearing. Never even seen this error in all the many years of using 1P. The error only started on the last update of 1P from the App Store. None of the suggested fixes worked.

I've been seeing this on 2 different computers. It only happens (so far) in Safari. It's usually after I've logged into App Store Connect and navigate around in there a bit. Once the error appears App Store Connect gets logged out and the 1Password extension stops working throughout Safari until I restart Safari or toggle the extension off/on.

@Joy_1P I tried to grab extension console logs, but when the error page appears the console window closes itself. I'm sending what I can manage to get to the email you mentioned 😄

I have the same error after updating to extension. Kind of frustrating as I usually clear all history manually at the end of a Safari session. I contacted support, who said to press the option key while selecting clear history (which does not clear website data). This works, but it's irritating, and I hope this behavior is changed in future updates to the extension.

@klanchman

Thank you for the submission. Did you receive a support ID?

Please disregard @klanchman I located your submission.

ref: IIE-72462-477

Every couple of weeks, I go into my Safari browser and clear all history (Settings > Clear History). When I tried to do so today, I got the attached error. I read the error description on the 1Password help page and kind of understand it. But my question is more general. After using 1P for families for several years, and after periodically clearing my Safari history over this entire timeframe, why is this "database was terminated" message only now starting to appear? What has changed?

To avoid the error, I know I can clear browsing history but keep website data. And I know I can manually manage cookies. But I don't want to do these things. How do I go back to the "no error" model? Thx.

1Password Version: 8.10.4
Extension Version: 2.10.0
OS Version: Ventura 13.3.1
Browser:_ Safari

I have the same problem on my iMac and Safari. I hardly ever clear my history, so that can not cause the problem. It's a very irritating bug and I hope you will be able to resolve it soon.

Hey @pnelis, does the error message only pop up on a specific website? How often does it occur? After closing the error message, are you able to use 1Password normally?