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April 20, 2023
Question

"The database was terminated." error message in the browser

  • April 20, 2023
  • 76 replies
  • 2790 views

Starting this morning, whenever I attempted to login to the Safari extension, it appears to crash with the message that the database maybe corrupted as the connection was terminated (will get a image to upload when it happens again). This even after having done the following:

  1. Checked that I am using the current version of 1Password for Safari (v2.10.0)
  2. Am on the current most up to date version of Mac OS Ventura
  3. Quit and restarted both Safari and 1Password

Even with all this, I am still getting the message (via a lovely full Safari page background. :))

Anyone else have this issue? I will restart my Mac as well (an M1 Mac mini) and provide feedback; but this is the first time I have seen this type of issue with the Safari extension.

Any feedback would be appreciated.

Anthony


1Password Version: 8.10.4
Extension Version: 2.10.0
OS Version: 13.3.1
Browser:_ Safari

76 replies

ronen
May 1, 2023

1Paswword popup window


1Password Version: 1Password for Mac 8.10.4 (81004032)
Extension Version: 2.10.0
OS Version: 13.3.1 (22E261)
Browser:_ safari

May 1, 2023

It happens on various websites several times per day. The extension does recognise the website I'm visiting, but it does not fill in the UN/PW fields on that site automatically.

May 2, 2023

I have exactly the same issue on new Ventura 13.3.1 Mac with Safari 16.4 and Safari Extension 2.10.0

I regularly clear my Safari 16.4 history and should be able to do this without 1Password 8 issues - this is clearly yet another 1P8 bug

May 2, 2023

Same issue here. Error message started popping up a few weeks ago.
I did not clear history nor cookies. Happens almost each time immediately after logging in to Degiro (big broker in Europe).

Happens on both my MacBook as well as on my Mac Mini.
Software versions are the same (latest) on both machines:
* Ventura 13.3.1
* Safari 16.4
* 1Password Extension 2.10.0
* 1Password 8.10.4

1P_Tommy
1Password Employee
May 2, 2023

@BramV

Would you be able to send a console log? How to send your extension console logs: https://support.1password.com/cs/extension-console-log/
I would also include a link to the specific site. If it's possible for you to share with us. Please email that to us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

Include the following:

Your user name here in the forum. BramV
A link to this topic. https://1password.community/discussion/comment/684949/#Comment_684949

This will help us connect the dots as they say.

May 2, 2023

@1P_Tommy

I have sent the console log when I saw the error again, just now. Thanks for looking into it!

May 3, 2023

I get this message....
The database was unexpectedly terminated and may have become corrupt. 1Password in the browser was reinitialized on your behalf. Please review your settings for 1Password in the browser You may close this tab and continue using 1Password in the browser.

Im not sure if it's specific to a website but I don't think so. I am using a Mac Desktop running Ventura 13.3.1 and 1Password version 8.10.4 and Safari version 16.4. All current I believe. What can I do?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=I%20get%20this%20message....The%20database%20was%20unexpectedly%20terminated%20and%20may%20have%20become%20corrupt.%201Password%20in%20the%20browser%20was%20reinitialized%20on%20your%20behalf.%20Please%20review%20your%20settings%20for%201Password%20in%20the%20browser%20You%20may%20close%20this%20tab%20and%20continue%20using%201Password%20in%20the%20browser.%20%20Im%20not%20sure%20if%20it's%20specific%20to%20a%20website%20but%20I%20dont%20think%20so.%20%20I%20am%20using%20a%20Mac%20Desktop%20running%20Ventura%2013.3.1%20and%201Password%20version%208.10.4%20and%20Safari%20version%2016.4.%20All%20current%20I%20believe.%20%20What%20can%20I%20do%3F

ronen
May 4, 2023

Someone please ... Thanks.

Fresco
May 4, 2023

Today I saw a similar error. I followed the instructions, however, without any success. The desktop app and other browser extensions are working okay.

ronen
May 4, 2023

Thank you.
Very disappointed from ver 8.
Wish I could easily return to ver 7.