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April 20, 2023
Question

"The database was terminated." error message in the browser

  • April 20, 2023
  • 76 replies
  • 2790 views

Starting this morning, whenever I attempted to login to the Safari extension, it appears to crash with the message that the database maybe corrupted as the connection was terminated (will get a image to upload when it happens again). This even after having done the following:

  1. Checked that I am using the current version of 1Password for Safari (v2.10.0)
  2. Am on the current most up to date version of Mac OS Ventura
  3. Quit and restarted both Safari and 1Password

Even with all this, I am still getting the message (via a lovely full Safari page background. :))

Anyone else have this issue? I will restart my Mac as well (an M1 Mac mini) and provide feedback; but this is the first time I have seen this type of issue with the Safari extension.

Any feedback would be appreciated.

Anthony


1Password Version: 8.10.4
Extension Version: 2.10.0
OS Version: 13.3.1
Browser:_ Safari

76 replies

May 4, 2023

I just got this notice in Safari webbrowser (new tab was opened):

The database was terminated.
The database was unexpectedly terminated and may have become corrupt.
1Password in the browser was reinitialized on your behalf.
• Please review your settings for 1 Password in the browser
• You may close this tab and continue using 1 Password in the browser

Need more help?
Contact 1 Password Support

Please advise.


1Password Version: 1Password for Mac 8.10.4 (81004032)
Extension Version: 2.10.0
OS Version: MacOS 13.3.1
Browser:_ Safari

steph_giles
1Password Employee
May 6, 2023

Hey @rickeyre, @Fresco, @ronen, @p1000,

You can find some more information on the error message you are seeing here: If you see "The database was terminated" in Safari

Can you let me know if the workarounds work for you and if not, what exactly isn't working so I can best advise on next steps?

Thank you!

Fresco
May 6, 2023

I don't see a "remove history options items" option in the Safari settings. Besides, my error is different (see screenshot). And I executed the instructions from the screenshot, but the issue persists.
I have the macos desktop app (8.10.6), so command-backslash is working with Safari

Fresco
May 6, 2023

I have found the culprit. For some reason my Mac's "isolation mode" was enabled. Disabling it solved this issue. And some more, too.

1P_Tommy
1Password Employee
May 6, 2023

Thanks for the follow through @Fresco

May 7, 2023

"Database terminated". message, what is this?


1Password Version: 8.10.4
Extension Version: 2.10.0
OS Version: 10.15.7
Browser:_ Safari
Referrer: forum-search:https://1password.community/search?Search=What%20does%20%22database%20terminated%22%20mean%3F

May 7, 2023

What does "database terminated" message mean?

May 8, 2023

@Fresco - how do you disable Mac's "isolation mode"?

May 8, 2023

The database was terminated.
The database was unexpectedly terminated and may have become corrupt.
1Password in the browser was reinitialized on your behalf
Please review your settings for 1Password in the browser
You may close this tab and continue using Password in the browser
Contact Password Support

Is this valid?


1Password Version: 1Password for Mac 8.10.4 (81004032)
Extension Version: 1Password for Safari 2.10.0 from 1Password for Saf
OS Version: 13.3.1 (a) (22E772610a)
Browser:_ Safari
Referrer: forum-search:https://1password.community/search?Search=The%20database%20was%20terminated.%20The%20database%20was%20unexpectedly%20terminated%20and%20may%20have%20become%20corrupt.%201Password%20in%20the%20browser%20was%20reinitialized%20on%20your%20behalf%20Please%20review%20your%20settings%20for%201Password%20in%20the%20browser%20You%20may%20close%20this%20tab%20and%20continue%20using%20Password%20in%20the%20browser%20Contact%20Password%20Support

Fresco
May 8, 2023

@Sarsfield18 In macos Ventura, go to "System Preferences" and then to "Privacy and Security". Scroll down and you'll see the option "Isolation Mode". In my case it was enabled (I don't know why this was the case), which is not necessary unless you think you are targeted by a cyber attack or something like that.