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April 20, 2023
Question

"The database was terminated." error message in the browser

  • April 20, 2023
  • 76 replies
  • 2790 views

Starting this morning, whenever I attempted to login to the Safari extension, it appears to crash with the message that the database maybe corrupted as the connection was terminated (will get a image to upload when it happens again). This even after having done the following:

  1. Checked that I am using the current version of 1Password for Safari (v2.10.0)
  2. Am on the current most up to date version of Mac OS Ventura
  3. Quit and restarted both Safari and 1Password

Even with all this, I am still getting the message (via a lovely full Safari page background. :))

Anyone else have this issue? I will restart my Mac as well (an M1 Mac mini) and provide feedback; but this is the first time I have seen this type of issue with the Safari extension.

Any feedback would be appreciated.

Anthony


1Password Version: 8.10.4
Extension Version: 2.10.0
OS Version: 13.3.1
Browser:_ Safari

76 replies

May 17, 2023

Same here, same problem, MacBook Pro 16 + Safari (MacOS Ventura)
everytime I clean the history on Safari I get this message
PLEASE let me know just one thing:
the database is really corrupted after I cleaned Safari history? I have more than 2000 password, so I cannot verify if everything is ok with each password recorded in 1Password, I just would like to be reassured that this message is not a real problem

May 17, 2023

I'm experiencing the https://support.1password.com/safari-database-terminated/. All. The. Time.

And I think it's baffling that a company that operates on the security industry is suggesting that their users shouldn't clean their browsing history as a workaround. Cleaning browser history from time to time is one key aspect of web security.

May 17, 2023

I have been having the same issue as I regularly clear my browser history as a routine security measure. It is incredibly annoying to have this message every time and it is also seems unnecessary.
Sadly, 1 password has been becoming increasingly user-unfriendly in recent updates.

May 17, 2023

I think I will switch to LastPass now, I hear good stories about them.

May 18, 2023

I have the same issue. Please investigate. This only started happening with the new version of 1password. Before that, all was fine. This is kind of annoying, since I am one of those people with 20 tabs open all the time and being forced to quit Safari means being taken out of the flow, potentially losing some information etc.

I made sure my settings matched the ones mentioned in the blog article but it still happens from time to time.

May 26, 2023

Is anyone from 1Password going to comment on this?

steph_giles
1Password Employee
May 26, 2023

Hey everyone,

I’d like to provide some detail on the message you are seeing in Safari. Firstly, I just want to clarify, this will not affect your 1Password data. When you clear Safari’s history, or other settings in the browser it may trigger the error message as you have seen. Allow me to explain briefly:

  • In Safari, the indexedDB data of 1Password for Safari, which contains all the settings and processes to establish 1Password’s functionality, also gets wiped out when Safari clears cache/history.
  • This behaviour can also happen it you have “Block all cookies” enabled under Safari’s Settings > Privacy tab

Our team have been working hard to get 1Password working as expected after clearing your history. Prior to the version 2.10.0 update, we would need to restart Safari or try other workarounds for 1Password to work properly again in Safari.

However, as mentioned in the error message, we have improved the behaviour when the indexedDB data is wiped in Safari, which is stated in the error message as “The database was terminated”. You can dismiss the message and 1Password should work as expected.

For more information, please check our article here: If you see “The database was terminated” in Safari

If you are seeing this message when visiting a specific website, please let us know so we can take a closer look at this.

Let us know if you have any questions.

May 26, 2023

@steph_giles I am suddenly experiencing this randomly, AND I 1) do not clear my cache, and 2) do not have "block all cookies" checked.

steph_giles
1Password Employee
May 26, 2023

Hey @k_alexander,

Do you notice it happening when you try to visit a particular website?

May 26, 2023

@steph_giles I am not sure. I will monitor and report back.