Starting this morning, whenever I attempted to login to the Safari extension, it appears to crash with the message that the database maybe corrupted as the connection was terminated (will get a image to upload when it happens again). This even after having done the following: Checked that I am using the current version of 1Password for Safari (v2.10.0) Am on the current most up to date version of Mac OS Ventura Quit and restarted both Safari and 1Password Even with all this, I am still getting the message (via a lovely full Safari page background. :)) Anyone else have this issue? I will restart my Mac as well (an M1 Mac mini) and provide feedback; but this is the first time I have seen this type of issue with the Safari extension. Any feedback would be appreciated. Anthony 1Password Version: 8.10.4 Extension Version: 2.10.0 OS Version: 13.3.1 Browser:_ Safari

A

Anonymous

Question

"The database was terminated." error message in the browser

Forum|Forum|3 years ago
April 20, 2023
76 replies
2790 views

Starting this morning, whenever I attempted to login to the Safari extension, it appears to crash with the message that the database maybe corrupted as the connection was terminated (will get a image to upload when it happens again). This even after having done the following:

Checked that I am using the current version of 1Password for Safari (v2.10.0)
Am on the current most up to date version of Mac OS Ventura
Quit and restarted both Safari and 1Password

Even with all this, I am still getting the message (via a lovely full Safari page background. :))

Anyone else have this issue? I will restart my Mac as well (an M1 Mac mini) and provide feedback; but this is the first time I have seen this type of issue with the Safari extension.

Any feedback would be appreciated.

Anthony

1Password Version: 8.10.4
Extension Version: 2.10.0
OS Version: 13.3.1
Browser:_ Safari

Browser Extension

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Anonymous

Ditto. I do not clear cache ever and do not have cookies blocked, yet this is quite repeatable. Also "You can dismiss the message and 1Password should work as expected" is not true. The moment this happens, the site is logged out, and App Store Connect is a lengthy login process, and since this happens all the time shortly after login to the site usually within just a few clicks, it makes Safari totally unusable.

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Anonymous

Hey @"Will Price", sorry to hear about the issues you've encountered on the App Store Connect website. Our developers have taken a look and have found that the behavior on that website occurs even when 1Password for Safari is disabled. Could you temporarily turn off 1Password for Safari, go to the App Store Connect website, and see if the behavior is still present?

I have been unable to reproduce the behavior on my end, but please do let me know what you find. I look forward to hearing back.

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Anonymous

I am seeing the same issue in Safari.. now my 1password in Safari is empty. I had a moment of panic! But I notice my desktop version still has all of my data. Please provide a fix for this issue!!

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1P_David

1Password Employee

Hi @Terri,

Can you confirm if you're still not seeing your items appear in the 1Password for Safari extension pop-up after restarting your Safari browser? Also, did this happen after clearing the history/cache in Safari or after taking another action?

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Anonymous

Actually they are there... it was just showing suggestions. Sorry, my bad. I saw the error message and when I opened it I panicked.

Terri

1

1P_David

1Password Employee

Thanks for confirming, @Terri! I'm happy to hear that you're still seeing all your items. 🙂

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