Question

Touch ID keeps getting turned off

Forum|Forum|2 years ago
June 11, 2024
49 replies
1286 views

Touch ID keeps getting shut off. I select to use Touch ID in settings. After some time, sometimes overnight, I come back and the box for Touch ID is unselected and I have to type my password. This is on my Desktop Mac Mini at home, so it is set to use Touch ID, and never have to type password. This started about 2-3 nightlies ago.

1Password Version: 8.10.36 (81036006)
Extension Version: 2.25.0
OS Version: Mac OS 14.5
Browser: Safari / Brave

macOS

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B

bastula

I noticed the same thing with SSH agent and all the developer options being disabled. It's annoying, but I'll wait until they fix it rather than moving back to stable.

1P_Tommy

1Password Employee

Hey folks,

If you have the time, please email the team a diagnostics report. It could be the same reason or different reasons for each of you. Due to the timing, I suspect it's the same, but I do not have access to any logs to verify that. Your reports will help the team understand more about what happened.

Please use Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

Include the following:

Your user name here in the forum. [Your respective forum username]
A link to this topic. https://1password.community/discussion/146175/touch-id-keeps-getting-turned-off#latest

This will help us connect the dots as they say.

I

iwaddo

Hi

Touch ID and Apple Watch were off again.

I've sent an email as requested, the support ID is CES-79548-763

Thank you for your help.

1P_Tommy

1Password Employee

Thanks @iwaddo

It's here, and with the correct team. They'll be in touch soon.

ref: CES-79548-763

D

DrSFG

I keep having to re-check using touch iD to open 1Password even though I have selected "never" to force use of the password.. Very annoying.

1Password Version: 8.10.36
Extension Version: Not Provided
OS Version: 14.5
Browser: Not Provided

1P_Tommy

1Password Employee

@DrSFG

I've merged your topic. Please review the posts above and if needed send in a diagnostic report.

https://1password.community/discussion/comment/712843/#Comment_712843

S

sachind1231

This is happening to me as well. I am on the beta channel - 1Password for Mac 8.10.36 (81036010). I just emailed a diagnostic report to that email address.

S

sachind1231

I forgot to add - my support ticket number is NRS-25871-518.

I

iwaddo

Oops, I seem to have created another ticket with my last update, it is GGL-12219-154.

It is odd because I did reply to an email that had the original [CES-79548-763] ticket number in the subject line.

1P_Tommy

1Password Employee

@iwaddo

Sometimes we match existing or open tickets manually. No worries my friend. :)

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